Support GPO contract operations by maintaining customer and membership data in SAP, resolving inquiries and escalations, supporting audits and compliance, implementing pricing and agreement updates, partnering with internal and outsourced teams to resolve chargeback and membership issues, and driving process improvements and cross-training.
Job Description SummaryAs the Commercial Contract Specialist, you will support the Group Purchasing Organization (GPO) contract operations by maintaining customer and membership data, resolving customer inquiries, supporting audits, and ensuring contract compliance. This role requires strong customer service, communication, and relationship building skills, along with proficiency in SAP and Excel to manage data accurately and support business operations.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionApplication Deadline: August 19, 2026
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job Description
Key Responsibilities:
- Serve as the primary contact for GPO customer inquiries, escalations, and audit requests.
- Maintain accurate GPO customer and membership data in SAP and related systems.
- Support implementation and maintenance of GPO agreements, pricing updates, and compliance activities.
- Partner with internal teams and outsourced resources to resolve contract, chargeback, and membership related issues.
- Support audits, reporting, and operational activities.
- Identify and implement process improvements to enhance customer experience and operational efficiency.
- Maintain current versions of all SOPs and Guide sheets related to GPO activities
- Lead cross-training on GPO related activities to ensure appropriate coverage within team
Qualifications:
- Bachelor’s Degree and 5+ years of demonstrated experience in healthcare customer support or High School Diploma / GED with 7+ years of relevant experience in contract administration, or healthcare operations experience, or equivalent combination of education and experience.
- Strong customer service, communication, and interpersonal skills.
- Strong attention to detail with the ability to manage multiple priorities and meet deadlines.
Preferred Qualifications:
- Proficient Excel skills, including data analysis and reporting.
- General knowledge of SAP and contract related processes.
- Experience working with GPOs, healthcare contracting, or life sciences organizations.
- Familiarity with GPO portals, membership rosters, and compliance processes.
- Experience with Salesforce, Power BI, Smartsheet, or similar business systems.
- Knowledge of GPO Rosters, Member Centric and Definitive Healthcare websites
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $78,400.00-$117,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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