Compliance Governance Director

ABOUT US

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

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OVERVIEW

The Compliance Program Oversight & Governance Director is responsible for maintaining a robust and effective compliance management system (CMS) at the Bank, collaborating across the three lines of defense to establish. Key Responsibilities include supporting the maturity of the Compliance program, developing compliance policies/programs, exam management, process improvement identification and execution, Board Committee and Management reporting, MIS Reporting and Technology initiatives.

RESPONSIBILITIES TO INCLUDE

• Create oversight program for regulatory reporting, work with operations, advisory, business units/partners and IT to bridge gaps or provide compliance expertise.

• Lead improvement efforts to correct any gaps or deficiencies identified in internal reviews, audits, or regulatory examinations.

• Oversee and lead various task forces or discussion groups to address compliance related matters and develop enhancement strategies.

• Develop and implement approach for developing metrics and reporting.

• Analyze data and create presentations for the Board, Management and other stakeholders.

• Develop, revise, and implement Bank-wide compliance policies and procedures and address various compliance matters.

• Drive strategy for enhancing the Compliance Risk Assessment, including process, risk and control inventory management.

• Lead Compliance technology initiatives, managing relationship and execution

• Manage requests from outside regulators and internal audit.

• Maintain proficient knowledge of the rules and regulations, including but not limited to, Regulation E, Truth in Savings Act, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), FACTA, Reg Z-Truth in Lending, Reg B-Equal Credit Opportunity Act, Fair Credit Reporting Act.

• Builds and maintains strong relationships with key stakeholders and team members.

• Provide internal service in accordance with Coastal Core Values.

• Because we are a rapidly changing organization, there will be other duties as assigned.

   

QUALIFICATIONS

• Ability to read, analyze and interpret governmental laws, regulations, and regulatory guidance.

• Strong investigative, problem-solving, and critical thinking skills and ability to provide workable recommendations and solutions.

• Ability to perform multiple tasks and priorities to meet deadlines.

• Ability to exercise independent judgement and perform complex analytical work independently.

• Strong verbal and written communication skills with ability to summarize issues, articulate complex concepts clearly, create reports effectively, and interact with variety of individuals within all levels of the department and the financial institution.

• Must possess initiative, be a self-starter, have exceptional organizational skills and a high attention to detail and accuracy.

• Proven ability to establish and maintain effective relationships at all levels.

• Advanced knowledge with standard computer applications including Windows Office suite, e.g. Microsoft Word, Excel, PowerPoint, SharePoint.

   

EDUCATION/EXPERIENCE

• 10+ years relevant work experience in Compliance in financial services industry, including at least 5 years of experience leading projects/managing teams.

• Advanced knowledge of financial services, deposit, privacy and lending compliance laws and regulations.

• Certified Regulatory Compliance Manager (CRCM) designation preferred.

• Ideally,experienceacrossfintechandtraditionalfinancialinstitutions.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.

BENEFITS WE OFFER

We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include:

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.

• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.

• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.

• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.

• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.

• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.

• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.

• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.

• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.

• Holidays: Enjoy 11 paid holidays throughout the year.

Check out our benefits on our careers site!!

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.

• Stand for extended periods of time.

• Perform repetitive finger, hand, and arm movement.

• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.

• View and read computer screens for extended periods.

• Occasionally stoop, kneel, crouch, or crawl.

• Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.