Configure and maintain ServiceNow modules, workflows, forms, business rules, and data structures. Translate business requirements into platform configurations, troubleshoot issues, support testing and validation, implement enhancements and updates, maintain documentation, and ensure governance compliance. Collaborate with developers, business analysts, and product teams in Agile delivery environments.
This is a remote position.
The Configuration Analyst will be responsible for configuring and maintaining enterprise systems, primarily ServiceNow, ensuring that platform setups align with business requirements and best practices. The role focuses on system configuration, workflow setup, data structure alignment, and platform optimization.
Key Responsibilities
- Configure and maintain ServiceNow modules, workflows, forms, and business rules.
- Translate business requirements into system configurations.
- Support setup and optimization of platform configurations across environments.
- Maintain configuration documentation and change logs.
- Assist in implementing enhancements, patches, and system updates.
- Troubleshoot configuration-related issues and provide resolution support.
- Collaborate with developers, business analysts, and product teams.
- Support testing and validation of configured solutions.
- Ensure configuration aligns with governance and best practices.
- Participate in Agile ceremonies and delivery planning sessions.
Required Qualifications
- 3–6 years of experience in ServiceNow configuration or similar enterprise platform roles.
- Strong understanding of system configuration principles and ITSM processes.
- Experience working in agile or structured delivery environments.
- Strong analytical, documentation, and problem-solving skills.
- Ability to translate business needs into technical configurations.
Technical Skills
- ServiceNow configuration (ITSM or related modules)
- Workflow and process configuration
- Form design and business rules setup
- Data configuration and management
- Testing and validation of configurations
- Version control and change tracking practices
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