Consultant, Claims - Indemnity Technical Specialty

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

Our team handles some of the most unique and interesting insurance claims at Nationwide. Do you have deep insurance industry knowledge, good negotiation skills and understand litigation? If you like variety in your work, have desire to collaborate and bring fair resolution to sophisticated specialty claims, we want to hear from you!
As a Claims Consultant, we'll count on you to investigate and resolve specialty claims including asbestos, toxic tort, sexual molestation and environmental claims. This position may involve both latent claims as well as emerging specialty or mass tort litigation on current policies. This role is responsible for the entirety of the claim lifecycle from first notice of loss through claim resolution, reporting and closure. This role may involve handling claims in a variety of claim systems for any or all Nationwide related underwriting companies.

Job Description

Key Responsibilities: 

• Responsible for timely and accurate coverage investigation and positioning of claims including subject matter expertise in long tail coverage issues and maximizing cost sharing, apportionment, allocation and other risk transfer opportunities.

• Detailed and thorough liability investigation including thorough claim evaluation with identification of critical issues driving claim outcome and appropriate identification of severity and risk.

• Communication of claim evaluation through narratives and presentation to various stakeholders and senior leaders as claim risk demands.

• Cultivates relationships with insureds and defense counsel engaging in various litigation management tactics with extraordinary care for Nationwide members.

• Provides reserve analysis to ensure timely and accurate case reserves according to optimal claims practices. Routinely handles the most volatile and high value risks facing Nationwide. 

• Understands nuances of complex claim negotiations and actively engages with various resolution strategies and tactics.

• Maintains expert knowledge through the pursuit of industry and specialized knowledge through continuous education, conference attendance or other means.

• Serves as internal consultant and subject matter authority for assigned specialty, actively mentors others and is engaged in technical, operational or other team initiatives, leading and/or serving on strategic initiatives and team projects as requested.

• Collaborates and reports data and trends to key stakeholders, building relationships and strengthening Nationwide’s position as a World Class Underwriting Company. Key Stakeholders include Legal, Actuarial, Finance, Underwriting, Product and CLESS claims.

• Assists with establishing unit goals that are consistent with Nationwide Indemnity goals, mission and objectives. Responsible for achieving goals.

• Actively engage in new technologies and business data insights in daily tasks and decision making.

May perform other responsibilities as assigned. 

Reporting Relationships: Reports to Manager/Director.

Typical Skills and Experiences: 

Education: This role requires extensive experience, professional coursework, and a strong understanding of regulatory and legal issues.  Undergraduate degree in insurance, legal, business, or management required.  Advanced degree/coursework preferred.

Licenses/Certifications/Designations: State licensing where required. Relevant professional designations or certifications desirable (CPCU, CLU, IIA, AEI, etc.)

Experience: 8+ years of asbestos, environmental or complex claims experience required.

Knowledge, Abilities and Skills: Proven superior knowledge of the best claims practices used to resolve the most severe and technically complex claims. Demonstrated knowledge of insurance contracts and legal aspects affecting regulatory and liability issues that relate to environmental and other specialty claims. Proven ability to meet customer needs and provide outstanding service by informing customers of the claims process and ensuring a positive customer experience. Ability to lead and train employees in all aspects of specialty claims review. Advanced verbal and written communication skills for interaction with technical professionals, insureds, federal agencies, the legal profession and other insurance companies. Ability to handle and prioritize multiple assignments.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Must be able to make physical inspection of loss sites, work irregular hours and travel with possible overnight requirements.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

Credit/Background Check: Due to the fiduciary account abilities within this job, a valid credit and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 07/30/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

#claims

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant, Claims - Indemnity Technical Specialty : $108,000.00-$200,000.00

The expected starting salary range for Consultant, Claims - Indemnity Technical Specialty : $108,000.00 - $162,000.00