Courier Supervisor

Tresco Works | El Paso, TX
Pay: $17.75 per hour
Schedule: Monday – Thursday: 6:30 AM – 4:30 PM, Every Other Friday: 6:30 AM – 3:30 PM Full-Time

Tresco Works is seeking a dependable, organized, and motivated Courier Supervisor to oversee courier operations supporting U.S. Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), El Paso Field Office. This position plays a critical role in supervising courier staff, ensuring the secure transportation of sensitive documents and A-Files, maintaining chain-of-custody procedures, and ensuring compliance with all contractual and federal security requirements.

If you are a strong leader with supervisory experience and a commitment to operational excellence, we encourage you to apply.

As the Courier Supervisor, you will:

Perform daily pickups and deliveries between Immigration and Customs Enforcement (ICE) Facilities. 

Develop and maintain courier schedules to ensure adequate staffing and route coverage.

Fill in for courier staff as needed to maintain uninterrupted services.

Monitor quality assurance and ensure compliance with the Statement of Work (SOW).

Conduct employee training, performance evaluations, coaching, and corrective actions.

Participate in hiring recommendations and workforce planning.

Ensure the secure pickup, transport, and delivery of sensitive documents, A-Files, packages, and locking bins.

Maintain chain-of-custody documentation in accordance with the U.S. Citizenship and Immigration Services Records Operation Handbook (USCIS/ROH).

Complete and maintain daily, weekly, and monthly operational logs.

Obtain signatures from authorized personnel for document transfers.

Safely operate company vehicles while adhering to all traffic laws and company policies.

Coordinate daily operations with Government Representatives and Contracting Officer Representatives (CORs).

Ensure compliance with all security requirements and federal regulations.

High School Diploma or GED required.

Minimum of two (2) years of supervisory or leadership experience.

Two (2) years of experience in logistics, courier services, transportation, or records management, mailroom operations preferred.

Ability to pass and maintain ICE security credentials and facility access.

Excellent communication, organizational, and leadership skills.

Ability to manage multiple priorities in a fast-paced environment.

Ability to operate a cargo van

Valid Driver's License required.

Selected candidates must successfully complete applicable pre-employment screenings, including:

General Background Check

Office of Inspector General (OIG)/CMMS Exclusions Check

Motor Vehicle Record (MVR) Review

Successful candidates will demonstrate:

Strong leadership and supervisory abilities.

Excellent organizational and time management skills.

Analytical thinking and sound decision-making.

Strong problem-solving abilities.

Ability to work independently and as part of a team.

Excellent communication and active listening skills.

Basic proficiency with Microsoft Office applications, databases, and spreadsheets.

Ability to maintain accurate documentation and records.

Experience working with individuals with disabilities is preferred.

Commitment to maintaining a safe and secure work environment.

Employees are expected to:

Represent Tresco in a professional and positive manner.

Attend all required meetings and mandatory trainings.

Maintain compliance with company policies, ethical standards, OSHA regulations, HIPAA requirements (where applicable), and safety procedures.

Demonstrate respect for diversity and inclusion.

Maintain current certifications and licenses required for the position.

Carry and respond promptly to company-issued communications while on duty.

Maintain company vehicles in a clean and professional condition.

At Tresco Works, our mission is to provide meaningful employment opportunities while delivering exceptional service to our customers. We value integrity, teamwork, accountability, and professional growth. Join a team that makes a difference every day.

Tresco, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.