Credit and Collections Senior Manager

Atlassian is in search of a Senior Credit and Collections Manager to take on a pivotal role in overseeing the credit management process, managing the Accounts Receivable portfolio, and ensuring timely collections to optimize cash flow. The responsibilities include assessing credit risk, executing collection strategies, fostering strong customer relationships to drive sustainable growth and continuous dedication to process improvements.
If you believe you are ready to be part of an amazing company, we'll be glad to have you on board.
Credit Check Management

• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures.
• Collaborate closely with sales teams to align credit decisions.
• Report any potential customer credit issues to effectively minimize and mitigate risk.
• Develop and implement new strategies and reporting methods to further enhance the credit management process.

Collection Management

• Oversee the collections process, ensuring successful achievement of the collection targets
• Ensure the collection process are conducted in adherence to company policy.
• Develop and implement innovative collection strategies to increase effectiveness of the collection process.
• Conduct regular reviews of the collection, allowance for doubtful accounts and the write-off policy.
• Develop and maintain accurate collection forecasts to predict cash flow and identify potential shortfalls.
• Manage escalations and resolve high-level disputes.
• Oversee and approve write-off for uncollectible debts
• Analyze collection metrics, such as Days Sales Outstanding (DSO), collections efficiency index (CEI), and average days delinquent (ADD).
• Report on collection activity and accounts receivable status
• Establish and sustain relationships with customers and internal stakeholders to ensure efficient communication and resolution of collection-related concerns.
• Identify the process pain points and work with Finance Technology team to develop a solution.

Accounting Close, Reporting and Compliance Task

• Ensure that tasks and reporting deliverables for month-end and quarter-end closing are met. Monitor the timely and accurate preparation of AR subledger to general ledger reconciliations, aging analyses, provisions for bad debts, and fluctuation variance analyses for all AR accounts.
• Collaborate with Finance Technology teams to address technical challenges that may impede the timely closure of the accounting period.
• Ensure compliance to internal controls and accounting policies
• Collaborate with different accounting teams on tasks related to receivables.
• Adherence to SOX controls and implementing compensating controls to prevent process deficiencies.
• Supervise the fulfillment of audit requirements for both external and internal auditors of the company.
• Prepare and deliver strategic presentations to executive leadership, providing clear insights on credit risk, collections performance, and key issue escalations to support informed decision-making and drive process improvements.
• Execute ad hoc duties and other related activities as needed and directed.

People Management

• Oversee the credit check and collection teams globally.
• Manages team performance reviews and mentors team members towards career growth and continuous performance improvement.
• Ensure that team productivity analysis and individual KPI metrics are regularly updated.
• Performs volume and capacity analysis to ensure headcount requests are properly justified.
• Promote process simplification and a continuous improvement mindset among the accounts receivable staff.

On your first day, we'll expect that you have the following:

• Bachelor's degree in accounting, CPA preferred
• Over 10 years of progressive experience in Accounts Receivable, specifically in Credit and Collections, with a minimum of 5 years in a leadership position
• Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing
• Hands-on experience in OTC transformational projects
• Expertise in Oracle Fusion is preferred
• Excellent written and verbal communication, along with problem-solving abilities
• Experience working with various multinational companies and/or BPO/Shared Services
• Highly analytical and strategic, with a focus on automation and continuous improvement
• Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work

It's also great if you have the following:

• General ledger and revenue accounting experience
• Proficiency in using major ERP and accounting software such as SAP and NetSuite

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $162,00 - $211,050
Zone B: $145,000 - $190,350
Zone C: $135,000 - $176,250
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .