Token Metrics Logo

Token Metrics

Crypto Customer Success Specialist (Global-Remote-Non.US)

Sorry, this job was removed at 10:13 p.m. (CST) on Thursday, Jan 08, 2026
In-Office or Remote
Hiring Remotely in Austin, TX, USA
In-Office or Remote
Hiring Remotely in Austin, TX, USA

Similar Jobs

5 Minutes Ago
Remote or Hybrid
USA
28-35 Hourly
Internship
28-35 Hourly
Internship
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote part-time internship supporting Counter Adversary Operations by collecting and analyzing cybercriminal underground data. Build and maintain automated collection pipelines (APIs, web scraping), configure collection tooling, perform OSINT and exploratory data analysis, and deliver research supporting CrowdStrike customers.
Top Skills: Ai-Assisted Coding ToolsAPIsCommand LineOsint ToolingPythonRSQLWeb Scraping
An Hour Ago
Easy Apply
Remote or Hybrid
Easy Apply
119K-170K Annually
Senior level
119K-170K Annually
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
As a Staff Site Reliability Engineer, you'll oversee Zscaler production data center services, optimize code, and ensure cloud service availability and performance. Collaborate with cross-functional teams to improve processes and resolve escalated issues.
Top Skills: BashDnsFirewallsGrafanaHTTPIcmpLoad BalancingNagiosOsi ModelPrometheusPythonTcp/Ip
An Hour Ago
Easy Apply
Remote
United States
Easy Apply
120K-135K Annually
Mid level
120K-135K Annually
Mid level
Healthtech • Software
Perform evidence-based medical reviews for orthopedic spine cases, determine appropriateness of services, document decisions in workflow tools, meet turnaround times, and support operational and clinical improvement projects while communicating with team members and providers.
Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.

To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Respond to comments and community member queries in a timely manner 
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Work with the team to improve the server and community experience, increase engagement and activity
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Assist with other matters relevant to the role, as provided by Token Metrics
  • Identify & remove spam, scammers, and inappropriate content from our Discord server

Requirements

  • Familiarity with CRM systems Preferably Intercom
  • Ability to navigate community management tools Like Telegram, Discord
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


Token Metrics helps crypto investors build profitable portfolios using artificial intelligence-based crypto indices, rankings, and price predictions. 

Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.

Token Metrics Austin, Texas, USA Office

7600 Chevy Chase Drive, Austin, TX, United States, 78752

What you need to know about the Austin Tech Scene

Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.

Key Facts About Austin Tech

  • Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
  • Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
  • Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
  • Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account