Provide professional customer support by answering product/service questions, maintaining account records, identifying customer needs, recommending solutions, and collaborating with the team to improve satisfaction and follow up on account-related activities.
Company Description
At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.
Job Description
Job Summary
We are seeking a motivated Customer Account Representative to support customer relationships and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, and developing strong communication skills.
Responsibilities
- Assist customers with questions regarding products and services.
- Build and maintain positive customer relationships.
- Provide timely and professional assistance to customers.
- Identify customer needs and recommend appropriate solutions.
- Support customer account-related activities and follow-ups.
- Maintain organized customer information and activity records.
- Assist with customer satisfaction initiatives.
- Collaborate with team members to meet service objectives.
- Represent the company professionally in customer interactions.
- Participate in ongoing training and professional development.
Benefits
- Paid training
- Career advancement opportunities
- Professional development programs
- Supportive work environment
- Performance-based growth opportunities
- Employee recognition programs
- Ongoing mentorship and coaching
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Customer-focused and professional attitude.
- Excellent organizational and multitasking abilities.
- Strong problem-solving skills.
- Reliable, adaptable, and detail-oriented.
- Ability to work independently and as part of a team.
- Previous customer service or account support experience is a plus but not required.
- Competitive Salary: $47,000 – $51,000 annually.
- Opportunities for professional growth and career advancement.
- Comprehensive training and ongoing development.
- Supportive, collaborative, and inclusive work environment.
- Performance recognition and advancement opportunities.
- Develop valuable skills in business development, client relations, communication, negotiation, and leadership.
- Full-Time Position.
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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