Leads business operations and strategic execution for Microsoft’s Retail and Consumer Goods organization. Responsibilities include translating strategy into execution plans, driving prioritization and business reviews, managing budgets and forecasts, supporting continuity planning, coordinating cross-functional projects, advising leaders, producing executive communications, organizing customer and executive events, and advancing organizational health, culture, compliance, and People Strategy initiatives.
Overview
Responsibilities
Executive Leader and Team Communications
Organizational Health
Special Project/Programs and Initiatives
Qualifications
Microsoft’s Retail & Consumer Goods organization partners with customers across the industry to help them achieve their business priorities through Microsoft technology, cloud capabilities, artificial intelligence (AI), and industry solutions. The team brings together sales, technical, customer success, business operations, partner, and industry expertise to help customers transform their businesses and realize greater value from their Microsoft investments.
As a Customer and Partner Engagement Manager within Microsoft’s Retail & Consumer Goods organization, you will serve as a strategic partner to leadership, helping create clarity in ambiguous and complex situations and driving prioritization, decision-making, and effective business execution across the organization.
You will collaborate with leaders, internal stakeholders, and cross-functional teams to translate organizational strategy into execution plans, oversee critical business priorities, and support the continuity of business operations. You will leverage your understanding of organizational strategy and planned deliverables to support complex budget planning and advise leaders on strategic business decisions. You will also support key business management priorities, enable a healthy organizational scorecard, and drive cross-team projects that address evolving and complex business needs. Through well-cultivated relationships and influence, you will connect leaders and teams, enable effective decision-making, and help ensure successful execution against organizational priorities. In addition, you will help advance culture and People Strategy initiatives while leading executive-level communications across a variety of internal audiences.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Business Operations
- Collaborates with internal stakeholders and teams to supervise the creation and implementation of execution plans. Leads and oversees processes to ensure alignment across groups. Clearly communicates plans and mutual commitments across stakeholders, reviews process execution and performance to ensure results align with business priorities and scorecards. Sets effective practices for execution of strategies defined by leadership by leveraging consolidated information and advocating for and presenting clear business cases to the leader and business partners. Contributes to organizational design conversations and facilitates successful implementation of organizational plans and strategies (e.g., translates high-level strategic plans into concrete execution). Establishes key indicators of success in alignment with strategy to help streamline business strategy execution. Works within the organization to report against and adjust targets if necessary. Oversees corporate governance and performance management by providing insight and guidance on prioritizing and monitoring appropriate indicators, communicating progress to senior leadership, and evangelizing effective practices from the top levels of the company.
- Creates clarity in ambiguous situations to facilitate and drive prioritization and decision making for leaders across the organization. Drives business direction and responsibility for leadership team to manage the planning process ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Drives the architecture, development, and execution of the rhythm of business (ROB) aligned to the scope and complexity of the business. Provides direction for identifying and determining objectives to execute which are in alignment with the goals of the organization. Drives business review cadence. Ensures adherence to privacy and compliance, and drives accountability for the team and organization in executing core business activities. Works with senior leaders to drive expectation and influence content that enables realization of outcomes. Serves as a point of contact while understanding the business status and industry trends.
- As appropriate, executes business plans to ensure continuation of business operations at all times, including in adverse conditions, in accordance with corporate governance. When needed, ensures checks and balances are in place for the team to ensure Microsoft's best interest with regard to strategic partnerships necessary for continuity of business. May strategize and develop business continuity plans with Microsoft corporate Crisis Management and Business Continuity teams.
- Leverages knowledge of the organizational strategy and planned deliverables for the upcoming year(s) to design complex budgets. Works in partnership with Finance to approve budgets and develops forecasting plans in partnership with the leadership team. Tracks financial progress against budget and may manage complex budgets with significant negotiation. Provides input on the development of principles and/or guidelines for budgeting and forecasting. Identifies actions that can be taken to course-correct and drive performance improvement. Anticipates business challenges based on forecasts and larger organizational circumstances. Works with Procurement team to coordinate future resources. Collaborates with leaders regarding resource management planning. Ensures spend remains within budget that the leader is aligned on the headcount and budget strategy.
Executive Leader and Team Communications
- Leads executive-level communication with a variety of internal audiences. Ensures alignment with business priorities. Develops content and messaging related to the team's mission and key projects. Proactively seeks out relevant content (e.g., security requirements, priorities, and/or updates) to communicate to the organization. Optimizes the leader's time by organizing the daily communications of the leader. Performs triage and ghostwriting on behalf of the leader to expedite leader's time. May perform executive-level communication with a variety of audiences.
Maximizing/ Extending the Leader
- Supports the leader in one or more key business management areas (e.g., setting key goals, priorities, and definitions; culture and health; communications; budget/finance; industry/business knowledge). Synthesizes insights and leverages expertise to influence the leader and leadership team. Oversees content creation within the organization and, at times within the industry. Leads audits of Teams and SharePoint memberships, shareable and expiring links, and documentation storage practices to ensure appropriate confidentiality and sensitivity parameters are met.
- Leverages relationships to influence and advise on strategic decisions, content, and/or expertise. Manages and builds relationships with leaders while using understanding of audience needs to ensure the optimal use of leaders' time. May interact with a broader array of high-level partners and stakeholders at scale for the business. Leverages key partnerships to drive the agenda for the leadership team and ensure follow up. Provides direction for criteria used to break down complex information into actionable steps for stakeholders. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan. Carries out related reporting and exception management as required. Organizes executive visits, including global events with customers.
Organizational Health
- Supports and enables a healthy scorecard for the team/organization and promotes and influences culture initiatives aligned to defined People Strategy, connecting leaders and teams to One Microsoft Diversity and Inclusion (D&I) plan resources and guidance. Partners with Human Resources (HR), leader, and business management community on best ways to apply company guidance, accelerate progress related to culture and inclusion, define communications and action plans for the organization in response to employee signals. Capitalizes on team strengths and identifies development areas. Tracks the use of role-based compliance trainings and new trainings (e.g., security). Drives the training completion rates. As needed, may plan and execute on trainings and/or programs.
Special Project/Programs and Initiatives
- Drives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Engages in project management or may act as a project/program manager to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple functional disciplines and business organizations.
- Drives cross-team projects as needed to meet the changing business environment and manage complex business needs. Engages in project management or may act as a project/program manager to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple functional disciplines and business organizations.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
Additional or preferred qualifications
- Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
Business Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Similar Jobs
Fintech • Machine Learning • Payments • Software • Financial Services
Provides high-touch concierge services for high-net-worth clients across dining, travel, experiences, and luxury goods. Responsibilities include communicating with clients, restaurants, vendors, and team members; completing member requests end to end; and sourcing content ideas. Requires strong customer service, communication, multitasking, problem-solving, luxury hospitality knowledge, and availability for evening and weekend schedules.
Fintech • Machine Learning • Payments • Software • Financial Services
Analyzes business challenges and opportunities for Capital One Shopping, developing strategic recommendations, product and pricing models, credit risk models, marketing insights, and monitoring plans. Leads cross-functional initiatives with IT, Sales, Operations, and Finance to improve growth, profitability, customer experiences, and credit performance. Requires strong quantitative analysis, communication, business judgment, and execution skills.
Top Skills:
SQL
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Supports community management, social listening, misinformation monitoring, reputation response, and trend intelligence across enterprise social channels. Engages audiences, identifies emerging narratives and risks, develops response resources, coordinates escalations, and translates social insights into actionable recommendations for communications, content, and engagement strategies.
Top Skills:
Community Management ToolsSocial Listening ToolsSocial Media PlatformsSprinklr
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
