Handle inbound/outbound calls with parents to share program information, understand needs, maintain accurate records, coordinate with internal teams, and ensure timely follow-ups and empathetic communication.
This is a remote position.
At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.
Role Overview:In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.
- Connect with parents via calls and engage them in meaningful conversations
- Provide clear and accurate information about Enthuziastic’s programs and offerings
- Understand parent requirements and respond appropriately
- Maintain a professional and empathetic approach during all interactions
- Ensure timely follow-ups and consistent communication
- Maintain accurate records of calls and interactions in internal systems
- Coordinate with internal teams for seamless communication and support
Requirements
- Strong verbal communication skills
- Good listening and interpersonal abilities
- Ability to handle conversations confidently and professionally
- Basic computer knowledge (Zoho Tools, CRM tools)
- Prior experience in BPO / calling / customer support roles preferred
- Comfortable working in a structured calling environment
- Experience in voice process (inbound/outbound)
- Background in customer engagement or support roles
- Multilingual communication skills (added advantage)
- Stable and structured work environment
- Training and onboarding support
- Performance-based incentives
- Growth opportunities within Enthuziastic
- Supportive and collaborative team culture
- Job Type: Full-time
- Mode: Work from Home
- Shift: Preferable Night Shift
Benefits
- Opportunity to be a part of a dynamic growth focused tech startup.
- Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
- Access to a wide learner base across countries and age groups.
- Continuous support and development opportunities for instructors.
- Competitive compensation based on experience and performance.
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