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Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damages, establishes reserves, negotiates settlements, documents claim activity, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and investigative units.
Handle inbound/outbound calls with parents to share program information, understand needs, maintain accurate records, coordinate with internal teams, and ensure timely follow-ups and empathetic communication.
This is a remote position.
At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.
Role Overview: In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.
- Connect with parents via calls and engage them in meaningful conversations
- Provide clear and accurate information about Enthuziastic’s programs and offerings
- Understand parent requirements and respond appropriately
- Maintain a professional and empathetic approach during all interactions
- Ensure timely follow-ups and consistent communication
- Maintain accurate records of calls and interactions in internal systems
- Coordinate with internal teams for seamless communication and support
Requirements
- Strong verbal communication skills
- Good listening and interpersonal abilities
- Ability to handle conversations confidently and professionally
- Basic computer knowledge (Zoho Tools, CRM tools)
- Prior experience in BPO / calling / customer support roles preferred
- Comfortable working in a structured calling environment
- Experience in voice process (inbound/outbound)
- Background in customer engagement or support roles
- Multilingual communication skills (added advantage)
- Stable and structured work environment
- Training and onboarding support
- Performance-based incentives
- Growth opportunities within Enthuziastic
- Supportive and collaborative team culture
- Job Type: Full-time
- Mode: Work from Home
- Shift: Preferable Night Shift
Benefits
- Opportunity to be a part of a dynamic growth focused tech startup.
- Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
- Access to a wide learner base across countries and age groups.
- Continuous support and development opportunities for instructors.
- Competitive compensation based on experience and performance.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
