Customer Marketing & Community Manager

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale.

The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster.

We’re looking for a highly organized, creative, and customer-obsessed Customer Marketing & Community Manager to help bring our customer stories and community programs to life. In this role, you’ll own the day-to-day execution of key advocacy and engagement programs — ensuring they run smoothly, deliver measurable impact, and continuously engage our customers.

You’ll collaborate closely with marketing, customer success, and product teams to activate customer voices through events, community programs, and storytelling initiatives. You’ll also play a pivotal role in evolving our EngineeringX community, driving recruitment, engagement, and thought leadership content that builds lasting relationships with our audience.

This is an exciting opportunity for a motivated marketer who thrives on building relationships, driving operational excellence, and turning great ideas into consistent, impactful programs

• Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections.
• Drive member recruitment and develop new ways to grow community membership. 
• Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs. 
• Own  community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement. 
• Develop and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections.
• Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers.
• Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming.
• Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track.
• Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics.
• Assist in the execution of Customer Advisory Board logistics, including scheduling, communications, and post-meeting summaries.

• 3–5 years of experience in customer marketing, community management, field marketing, or related roles — ideally in B2B SaaS or DevOps.
• Strong project management and organizational skills with the ability to juggle multiple programs and priorities.
• Excellent written and verbal communication skills; you’re as comfortable writing a customer spotlight as you are drafting a community email.
• A natural relationship-builder who enjoys collaborating across teams and working directly with customers.
• Detail-oriented with a passion for operational consistency, process improvement, and using data to guide decisions.
• Comfortable working in a fast-paced, cross-functional environment where creativity meets accountability.
• Enthusiastic about community-led marketing, customer storytelling, and amplifying authentic customer voices.
• Motivated by experimentation and iteration, with a mindset of testing new ideas, learning quickly from results, and refining what works.

• Remote within the United States 

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is between $130000 and $145000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. 

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.