Customer Solution Engineer, Zuora + Workday Financial Management (FINS)

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models, from subscriptions and usage-based pricing to AI-driven and outcome-based offerings, helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We have led the Subscription Economy for more than a decade. Now we are building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

Zuora and Workday now sell Zuora Billing and Revenue together under one Workday contract. This role makes that partnership win technically in Workday Financial Management (FINS) accounts, both net-new and existing. You will work alongside Workday and Zuora AEs, Workday FINS specialists and value consultants, and you will own the technical win.

In this role, you will:

• Own the technical win on Workday FINS opportunities: discovery, architecture, objection handling, and clear positioning of Zuora against Workday-native billing and revenue options
• Map the quote-to-cash and usage model end to end across Workday Revenue Management, Accounting Center, Close & Consolidate, and Services CPQ, showing where Zuora owns metering, rating, mediation, and invoice presentation and where data hands off to Workday
• Scope and build proofs of concept as the primary mechanism for technical proof, with a forward-deployed engineer mindset, working hands-on with APIs, events, and data integrations between Zuora and Workday tenants
• Design consumption and AI-driven monetization for Workday customers: prepaid drawdown, flexible commitments, and usage pricing, with the revenue recognition implications made explicit
• Enable Workday field teams, including FINS sellers, specialists, and consultants, through joint discovery, demos, and certification-ready technical materials
• Lead C-level technical presentations, translating pricing and architecture trade-offs into business value for CFOs, controllers, and CIOs
• Stay close to accounts post-sale to protect technical health, drive adoption, and surface share-of-wallet and suite expansion opportunities
• Share structured customer and field feedback with Product and Solutions teams to shape the Workday integration roadmap
• Support RFPs, RFIs, joint field events, and customer references as needed
• Travel within your territory as required

You are a technical solutions professional who has won complex deals alongside Workday or ERP partners and can run a POC without hand-holding.

You bring:

• 7+ years in sales engineering, presales, or solution architecture in enterprise SaaS
• Hands-on experience with Workday Financial Management, or with another enterprise ERP and its finance modules (Revenue, Accounting, Close, CPQ), in a partner or co-sell setting
• Working knowledge of revenue recognition (ASC 606 / IFRS 15) and how it shapes billing and usage models
• Deep fluency in usage and consumption billing: metering, rating, mediation, prepaid drawdown, and commitment pricing
• Strong technical depth across REST APIs, event-driven integration, data reconciliation, and ERP-to-billing data flows
• The ability to troubleshoot a failing integration under pressure, not just describe the architecture
• Executive communication with CFOs, controllers, and CIOs, and with engineers
• Experience with MEDDIC or Value Selling
• A bachelor's degree or equivalent experience in FinTech or enterprise software

A strong plus:

• Workday Financial Management certification, or Workday Revenue Management and Accounting Center experience
• Experience co-selling with a platform partner's AEs and SEs
• Telecom or high-volume usage experience

You will sit in the Workday alliance solutions group, working with Account Executives from Zuora and Workday, Workday FINS specialists and value consultants, Product, and Solutions. The group exists to win and expand Zuora + Workday Financial Management accounts with a technical story that holds up in front of controllers and CFOs.

The team wants someone who goes beyond standard demos: someone who will shape the solution architecture, own the POC outcome, and help turn Workday's customer base into durable consumption revenue for Zuora.

Zuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility. Specific offerings vary by country, but we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

Benefits may vary by location; details will be shared during the interview process.

#ZEOLife at Zuora

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants needing special assistance or accommodation during the interview process may email [email protected] (or local equivalent).

The OTE range for this role is $142,350 - $251,160. OTE includes base salary and target variable compensation. A candidate’s final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location and budget.