Onboard customers and guide them through audits using Rely’s multifamily diligence platform. Review leases, rent rolls, resident files, and property data; explain discrepancies and findings; support acquisition diligence, audits, and transitions; provide day-to-day customer assistance; and collaborate with product teams to turn feedback into improvements and scalable customer-success practices.
About Rely
About the Role
Rely is an AI-native platform accelerating due diligence and audits for the $265B multifamily real estate market.
We're a remote-first, lean team moving fast on product and already working with some of the largest multifamily owners/operators/lenders in the country. We're looking to hire a mission driven, customer success manager that wants to make an immediate impact and improve the lives of our customers.
Rely is looking for a Customer Success Associate with hands-on multifamily experience to help our customers get the most out of our audit and diligence platform.
This is an ideal role for someone who has worked inside multifamily operations, due diligence, lease administration, transitions, or property management and understands the details behind leases, rent rolls, resident files, and property-level data.
What You’ll Do
- Help onboard customers and guide them through their first audits
- Review lease audits, rent rolls, and property data to ensure customers are getting useful, actionable results
- Serve as a day-to-day resource for customers using Rely
- Help customers understand discrepancies, findings, and opportunities identified by the platform
- Work closely with our product team to translate customer feedback into product improvements
- Support acquisition diligence, internal audits, transitions, and other multifamily workflows
- Help develop best practices as we scale customer success across the industry
What We’re Looking For
- 3–5 years of multifamily experience
- Direct experience reviewing leases, rent rolls, resident files, or lease audits
- Strong understanding of how multifamily properties operate
- Experience with systems like Entrata, Yardi, RealPage, or similar PMS platforms
- Extremely detail-oriented and comfortable working with large amounts of property-level data
- Strong communicator who can work directly with property teams, operators, and executives
- Comfortable in a fast-moving startup environment where the role will evolve quickly
Great Backgrounds for This Role: Auditor, due diligence analyst, transitions specialist, property accountant, operations analyst, property management associate, or someone who has worked directly on multifamily acquisitions and audits.
Similar Jobs
eCommerce • Software
Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.
Top Skills:
DashboardsSpreadsheets
Mobile • Sports • App development
Provide customer support across email, chat, and social media; assist with onboarding, resolve bugs and usability issues, gather and prioritize product feedback, and communicate customer insights internally. The role requires empathy, strong problem-solving, product knowledge, excellent written and verbal communication, creative thinking, and availability for weeknight and weekend shifts.
Top Skills:
Intercom
Cloud • Security
Manage a portfolio of customer accounts, serving as the primary relationship owner and trusted advisor. Drive contract renewals, platform adoption, customer success plans, health check-ins, retention, and upsell opportunities. Monitor customer outcomes, resolve concerns, gather feedback, and coordinate with sales, support, product, and engineering teams. The role requires familiarity with cloud security, SaaS, AWS, Azure, Google Cloud, customer success tools, and AI tools, with 10% travel.
Top Skills:
AWSChatgptClariClaudeCloud SecurityCybersecurityGainsightGCPGoogle WorkspacemacOSAzureSaaSSalesforceSlackWindows
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
