Customer Success Enablement Manager

Posted 14 Days Ago
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Austin, TX
Senior level
Artificial Intelligence • Cloud • Legal Tech • Professional Services • Software
DISCO’s mission is to use technology to strengthen the rule of law.
The Role
The Customer Success Enablement Manager will develop training programs and tools to empower sales and customer-facing teams. Responsibilities include developing business plans, managing initiatives for collaboration, analyzing data to create enablement strategies, and overseeing onboarding of new hires. The role focuses on ensuring that enablement programs align with company goals, foster cross-functional relationships, and support new product integration.
Summary Generated by Built In

Your Impact

We are looking for a Customer Success Enablement Manager to drive the success of our sales and customer-facing teams. You will be responsible for developing and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences.

What You'll Do

  • Partner with Customer Success leadership and cross-functional teams to develop business plans, including targets for utilization, headcount, and investment plans.
  • Represent Customer Success in strategic initiatives and projects, managing larger projects effectively.
  • Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction.
  • Analyze data and metrics to develop enablement strategies and Customer Success playbooks.
  • Continuously monitor and refine enablement initiatives to ensure they remain relevant, data-driven, and aligned with DISCO’s strategic goals and market dynamics.
  • Ensure enablement initiatives are closely tailored to the specific needs and goals of the Customer Success team.
  • Oversee the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed.Lead change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies.
  • Develop and implement communication strategies to articulate the benefits and rationale behind enablement transformations.
  • Support new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success.
  • Serve as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams.

Who You Are 

  •  5+ years proven experience in sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology. 
  • Strong understanding of and experience implementing sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies.
  • Demonstrated ability to design and delivery effective sales training programs
  • Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
  • Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments. 

Even Better If You Have

  • Strong understanding of sales processes, methodologies and best practices.
  • Excellent written and verbal communications, and presentation skills.
  • Strong Salesforce and MEDDPIC experience.

Perks of DISCO

  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k)
  • Competitive salary plus RSUs
  • Flexible PTO
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

#LI-Hybrid

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. 

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Top Skills

Salesforce
The Company
Austin, TX
700 Employees
Hybrid Workplace
Year Founded: 2013

What We Do

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

Why Work With Us

At DISCO, we are animated by what we call the inventor’s spirit: a constant desire to imagine what the world should be like and make what we imagine real. That's how we got started and that's how we continue. We're creating real change in the legal industry, with a myriad of opportunities for our employees to learn and grow.

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