Rabot Inc. Logo

Rabot Inc.

Customer Success Lead

Reposted 3 Months Ago
Remote
Hiring Remotely in US
Senior level
Remote
Hiring Remotely in US
Senior level
Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.
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About Rabot

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

Role Overview

  • Position: Customer Success Manager

  • Location: US Remote

  • Experience: 5+ years in Customer Success, Support, or Sales

Key Responsibilities

  • Act as the primary point of contact for customers, ensuring their satisfaction and success

  • Guide new customers through the onboarding process, ensuring effective product usage

  • Identify and execute upsell and cross-sell opportunities that align with customer needs

  • Track and manage customer renewals to maintain and grow our customer base

  • Gather and analyze customer feedback to improve our services and identify growth opportunities

  • Collaborate with sales and product teams to enhance the customer experience

  • Willing to travel and participate in system installations.

Ideal Candidate

  • Proven experience in Customer Success, Support, or Sales roles

  • Strong communication and relationship-building skills

  • Analytical mindset with the ability to identify upsell opportunities

  • High emotional intelligence and empathy

  • Proficiency with CRM software and willingness to learn new systems

  • Passion for technology and interest in the supply chain/fulfillment industry

What We Offer

  • Competitive salary and performance-based bonuses

  • Comprehensive health benefits

  • Stock options for long-term growth potential

  • Professional development opportunities

  • Chance to make a significant impact in a high-growth startup

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