Customer Success Manager - HCM

Who we are 

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.  

This position will ideally be based near one of our hub locations: Virginia Beach, VA, Nashville, TN; Tampa, FL; Burlington, VT; Cherry Hill, NJ; Rochester, NY; or Santa Ana, CA. Open to remote. 

How you will contribute 

We are looking for a dynamic and results-oriented Customer Success Manager to join our team. In this role, you will serve as a trusted advisor to clients, ensuring they successfully implement, adopt, and derive maximum value from our HCM solutions. You will work closely with both internal teams and clients to provide exceptional support, enhance client satisfaction, and drive the ongoing success of client relationships.

What You’ll Do

• Client Onboarding & Implementation Support: Assist clients through the entire onboarding and implementation process of our HCM solutions. Collaborate with internal teams to ensure seamless deployment, data migration, and integration of HCM systems.
• Client Relationship Management: Develop and maintain strong relationships with clients by being a proactive and trusted partner. Regularly check in with clients to understand their evolving needs and offer appropriate solutions.
• Consultative Support & Guidance: Provide expert advice on HCM best practices, HR processes, and system configurations. Help clients optimize their use of HCM software to streamline their HR operations and improve employee engagement.
• Client Training & Education: Coordinate training sessions and workshops for clients to ensure their team is proficient in using HCM tools effectively. Provide ongoing educational resources and support to empower clients to maximize the value of the solution.
• Issue Resolution & Escalation Management: Serve as the primary point of contact for resolving client issues, identifying potential problems, and managing escalations. Work with internal teams to resolve technical or operational issues promptly.
• Client Retention & Satisfaction: Focus on client satisfaction and retention by ensuring clients are continuously happy with the product. Help identify opportunities to upsell or cross-sell additional services that would benefit clients.
• Reporting & Metrics: Track client health, success, and engagement metrics. Regularly provide clients with reports on usage, progress, and ROI. Ensure clients are meeting key milestones and goals.
• Collaboration & Cross-Functional Support: Work closely with Sales, Product, and Technical teams to ensure alignment on client needs, product updates, and improvements. Assist the sales team with pre-sales engagements and product demonstrations.
• Continuous Improvement: Provide feedback to the product development team based on client feedback and industry trends to help improve the HCM platform. Help develop resources such as case studies, FAQs, and knowledge base articles.

What We’re Looking For 

Experience:

• Minimum of 3-5 years of experience in client success, account management, or human resources, ideally within a SaaS or technology company.
• Experience working with Human Capital Management (HCM) solutions, including HR software, payroll, talent management, or workforce management.

Skills & Knowledge:

• Strong understanding of human resources processes, including recruitment, performance management, compensation, and benefits.
• Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization.
• Problem-solving skills with a consultative approach to addressing client needs.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Proficiency in using CRM systems, HCM software, and productivity tools such as Microsoft Office or Google Workspace.

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).

Compensation 

The base salary range for this role is $75,000 - $100,000 per year depending upon level of experience. 

Benefits 

• Medical, Dental, Vision, HSA, FSA- All effective on day 1! 

• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability 

• 401K Program with 3% safe harbor contribution 

• Employee Stock Purchase Program 

• Fitness Reimbursement Program 

• Self-Managed PTO  

Our Mission 

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us. 

• Helping our employees grow personally and professionally.  

• Helping customers grow by getting the most from their human capital.  

• Growing relationships in our communities that inspire goodness.  

• Do all of these things in a way that grows shareholder value. 

Our Vision 

Be the most trusted Human Capital Management resource to entrepreneurs everywhere. 

Our Values 

Reflect who we are and what we stand for as a company. 

• Embrace Change 

• Lead with Integrity 

• Own the Outcome 

• Deliver Awesome 

• Be a Good Human 

We are an equal opportunity employer.  All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. 

NO AGENCIES PLEASE 

Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.