Customer Success Manager (Remote)

Role Overview

As a Customer Success Manager, you will be responsible for managing client relationships throughout the project lifecycle — from initial onboarding to ongoing support.

You will work closely with clients to ensure smooth communication, successful delivery, and long-term satisfaction.

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Responsibilities

• Serve as the primary point of contact for clients

• Guide clients through onboarding and project processes

• Coordinate with internal teams and suppliers to ensure timely delivery

• Respond to client inquiries and resolve issues efficiently

• Track project progress and keep clients informed

• Ensure a high level of client satisfaction and retention

• Identify opportunities to improve client experience and processes

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Requirements

• Experience in customer success, account management, or client-facing roles

• Strong communication and organizational skills

• Ability to manage multiple clients and projects simultaneously

• Comfortable working with technical or industrial products (lab equipment experience is a plus)

• Problem-solving mindset with attention to detail

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Work Setup

• Fully remote

• Must have reliable internet and a laptop or desktop

• Comfortable using email, CRM tools, and video conferencing