Customer Success Manager

The company where you can make an impact and bring value.

Job Summary:

Job Description:

Core Responsibilities

Strategic Account Leadership

·        Own strategic client accounts, foster key stakeholder relationships, drive customer retention, and ensure long-term renewal success.

·        Lead executive business reviews focused on business outcomes, ROI, and value realization.

Client Discovery & Value Creation

·        Develop deep knowledge of client business objectives and challenges to proactively uncover client needs, drive adoption of Tibersoft solutions, and maximize long-term customer value.

Growth & Product Insight

·        Identify expansion opportunities, leveraging customer insights, and partner with Sales and Product teams to maximize customer outcomes and business growth.

AI & Continuous Improvement

·        Build fluency with approved AI and automation tools to improve efficiency, standardize processes, and drive continuous improvement initiatives.

Technical Solutioning & Project Management

·        Manage contracts, statements of work (SOWs), and customer projects from initiation through completion, translating business requirements into technical solutions.

·        Mitigate risks, remove obstacles, and maintain momentum on complex work.

White-Glove Client Experience

·        Deliver a high-touch client experience by serving as a trusted advisor across every level of the client organization, driving user adoption, conducting training, and partnering with Support and Operations teams to facilitate issue resolution when needed.

Qualifications

·        Bachelor's degree and 5+ years in SaaS, client success, consulting, analytics, trade promotion, or a related field.

·        Strong analytical, critical-thinking, and project-management skills.

·        A proven ability to manage strategic relationships and turn business needs into real solutions.

·        Naturally curious and proactive, with sound judgment and the confidence to operate independently.

·        Excellent communication skills across technical and executive audiences.

·        Learning agility and a willingness to adopt AI, automation, and new ways of working.

·        CPG Foodservice or Food Away From Home manufacturer experience required.

·        Trade promotion experience preferred.

·        ERP/TPM or BI experience preferred.

Worker Type:

Number of Openings Available: