Customer Success Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Customer Success Manager in Dallas, TX:

Job Duties: Responsible for partnering with assigned accounts, continually focusing on the customer's business goals to improve their overall technical and operational health and realize the maximum value from their Salesforce’s MuleSoft product investment. Be proactive and aware of the customer's key events, needs, potential risks, and value drivers. Leverage Enterprise Integration and B2B integration expertise, develop a deep technical understanding of customer MuleSoft implementation, and share best practices. Act as a point of contact for any major incidents, leading the customer's expectations and communications through resolving such incidents. Also acts as the primary technical interface for MuleSoft’s Signature customers and works collaboratively across internal and external stakeholders, including partners and ISVs, as required to address the customers' needs. Help customers achieve their business goals and outcomes on the MuleSoft by coordinating the completion of the Signature Success catalog of services as required for your customer, providing timely, proactive MuleSoft feature guidance based on the areas of interest of your customer, acting as an advisor to your customers for the adoption of new features of MuleSoft's annual release schedules and identifying potential challenges and risks to your customer's implementation, reinforcing to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring Guidance. Telecommuting is an option.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the job offered or in any occupation in a related field. 

A related technical degree required (Computer Science, Engineering (any field)),

Special Skill Requirements: (1) developing and maintaining robust integration solutions; (2) Kibana; (3) Anypoint Platform; (4) Splunk; (5) Workday/Salesforce; (6) JMeter; (7) writing MUnit testing; (8) RESTful and SOAP APIs; and (9) Dataweave. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 23-134130. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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