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Artificial Intelligence • Productivity • Sales • Software
Serve as a technical Customer Success Manager advising B2B clients on AI-led transformation using monday.com's platform. Drive adoption, design scalable automated solutions, lead technical workshops, use product usage data to identify expansion opportunities, and represent customer needs to Product and Engineering.
Top Skills:
APIsGenerative AiMonday.Com
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Manage and build long-term client relationships for Corptax customers, respond to inbound support across channels, drive product adoption, document and triage issues, perform release testing, and collaborate on support projects while maintaining high customer satisfaction.
Top Skills:
CorptaxCorptax Case Tracking SystemMS Office
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.
Top Skills:
Ci/CdContinuous DeploymentContinuous IntegrationDevsecopsGitGit WorkflowsGitlab
Stratus, is the leading cloud-based platform for MEP contractors. We’re on a mission to revolutionize the construction industry by providing innovative data driven solutions that seamlessly layer across a contractor’s entire workflow from design, to fabrication, to installation.
Customer Success Manager(Renewals, Upsell, Relationship Management, Adoption)
Role SummaryCustomer Success Managers own the post-go-live customer relationship and are responsible for driving adoption, value realization, renewals, and growth across their book of business. They partner closely with Solutions Engineers for technical support/escalations and with Sales for expansion opportunities. They do not own implementation — their work begins once a customer is live and using Stratus.
Key Responsibilities
Customer Relationship & Value Delivery
- Build strong, trusted relationships with MEP contractor stakeholders across field, VDC, PM, and fabrication teams.
- Lead recurring value conversations, ensuring customers achieve measurable ROI and workflow improvements with Stratus.
- Drive product adoption and identify opportunities to deepen usage across business units.
Renewals & Growth
- Own renewal forecasting, negotiation, and execution across your account portfolio.
- Identify and qualify expansion opportunities and partner with Sales on upsell motions.
- Use data to assess account health, mitigate churn risk, and prioritize proactive engagement.
Customer Advocacy & Enablement
- Deliver customer training sessions and best-practice guidance post-implementation.
- Surface product feedback, workflow gaps, and customer needs back to Product and Engineering.
- Create and maintain customer success plans aligned to strategic outcomes.
Required Skills & Experience
- 3–5 years in customer success, account management, or related customer-facing roles.
- Familiarity with construction technology, MEP workflows, or project delivery environments (field + office).
- Demonstrated experience owning renewals, negotiating contract value, and driving expansion.
- Strong communication, relationship building, and storytelling skills.
- Data-driven mindset with the ability to measure customer health and value realization.
- Experience with mid-market or enterprise SaaS accounts.
- Background working with technical or operations-heavy customer personas.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
