Build and strengthen client relationships for translation and localization services. Responsibilities include researching clients, conducting progress and feedback calls, resolving concerns, identifying upsell opportunities, re-engaging inactive accounts, coordinating with project managers, and maintaining CRM records. The role requires strong communication, sales, customer service, research, relationship-building, organization, initiative, and flexibility across client schedules and time zones.
About the Role
Day Translations is seeking a proactive, sales-driven Customer Success Specialist to strengthen client relationships, ensure excellent service, and grow repeat business. Our goal is to know our clients, anticipate their needs, and turn excellent service into lasting partnerships.
Responsibilities
- Research every client before reaching out, understanding their business, industry, projects, and language service needs
- Call clients regularly to check project progress, gather feedback, and resolve concerns
- Identify new opportunities within existing accounts and recommend relevant services
- Re-engage inactive clients
- Coordinate with project managers to keep projects on track and clients informed
- Maintain accurate CRM records and follow-ups
Requirements
- Strong knowledge of translation, localization, and interpreting
- Excellent English and phone communication skills
- Proven experience in sales, customer service, research, and relationship building
- Organized, resourceful, and comfortable taking initiative
Dynamic Role and Flexible Hours
Responsibilities will evolve with client needs and business priorities. You should enjoy a varied, adaptable role and have flexibility in your working hours to accommodate client schedules, different time zones, and team coordination.
Required Loom Video
To apply, include a 2–3 minute Loom recording in English introducing yourself, outlining your relevant experience, and explaining how you would research a client and identify their needs before a follow-up call. Submit a viewable Loom link in the application.
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