Customer Success Specialist

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. 

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Customer Success Specialist-Houston, TX (Onsite)

The candidate will be required to work onsite 5 days per week at the Houston Office.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Job Summary:

Are you passionate about world class support? Ready to join a fast-paced team committed to creating an amazing experience for our customers to enable their success with both current and future needs? We're seeking a highly motivated individual with a passion for technology and customer support. This dynamic and versatile team player will have the ability to make an immediate impact for our business while helping establish and grow our Customer Success team — playing a pivotal role in the success of our customers across Allegion's Access Solutions portfolio.  

The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience. 

This role will also be responsible for identifying areas of efficiency, process improvements, and establishing regular touchpoints with customers and internal partners to ensure a consistent customer experience for the lifecycle of the solutions and maximizing customer retention. 

Strong coordination and collaboration across Customer Success, Marketing, Sales, Product, Support, Sales Engineering, and other internal channel teams will be required to ensure a successful customer experience. 

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role. 

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact. 

What You Will Do: 

• Onboard and migrate new customers onto Allegion's multi-family software solutions 

• Identify areas of opportunity to improve the customer experience and migration process 

• Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify areas for improvement 

• Drive and manage customer renewals by proactively addressing needs, identifying opportunities for upselling, and ensuring a high retention rate through excellent relationship management 

• Serve as the primary point of contact for customer escalations and facilitate timely resolution of issues 

• Track and analyze customer usage data and provide insights and recommendations to improve the customer experience and product adoption 

• Gather and analyze customer feedback to identify trends and insights that contribute to product roadmap discussions 

• Develop and deliver customer training programs to drive product knowledge and adoption 

• Identify opportunities to scale customer success efforts through process automation, self-service, and knowledge management 

• Works directly with the multifamily property, integrator, and internal teams, when needed, to drive issues to closure, and/or escalates issues to Allegion internal teams for resolution 

• Manages and tracks support process for customer success to ensure customer utilization, satisfaction, and retention 

• Supports a continual improvement process to streamline the success process for both our multifamily property and integration partners 

• Ensures a high level of customer service is provided to all Multi-Family Access customers through the solution lifecycle 

• Identify and nurture customer advocates to participate in case studies/testimonials to support marketing/sales efforts 

• Monitor customer success tools to identify and proactively assist customers 

• Ability to travel up to 20% 

What You Need to Succeed: 

• Bachelor’s degree in a technical, business, or equivalent field is strongly preferred  

• 1-2 years of relevant experience with a Bachelor’s degree, or 5-6 years of relevant experience in lieu of a degree 

• Meticulous attention to detail and data integrity 

• Exceptional organizational skills and the ability to effectively prioritize and manage multiple projects 

• Customer-centric advocacy and focus 

• Strong interpersonal and client-facing skills 

• Critical thinking and proactive process improvement mentality 

• Excellent verbal and written communication skills 

• Ability to influence and recommend win-win customer solutions 

• Highly passionate for innovating technologies and processes 

Why Work for Us? 

Allegion is a Great Place to Grow your Career if: 

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. 

• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.  

• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!  

• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. 

What You'll Get from Us: 

• Health, dental and vision insurance coverage, helping you "be safe, be healthy" 

• Unlimited Paid Time Off 

• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period 

• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses 

• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses 

• Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury 

• Life Insurance – Term life coverage with the option to purchase supplemental coverage 

• Tuition Reimbursement 

• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards 

• Employee Discounts through Perks at Work 

• Community involvement and opportunities to give back so you can "serve others, not yourself" 

• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching 

Apply Today! 

Join our team of experts today and help us make tomorrow's world a safer place! 

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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Allegion is an equal opportunity and affirmative action employer

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