Digital Product Manager II

• Manage growth and optimization of digital products aimed at driving awareness, engagement, adoption and product maturity based on product goals.
• Develop and maintain product roadmaps, and develop/maintain a backlog for digital initiatives aligning that reflect organizational goals, market trends and product strategy.
• Identify and pursue digital-first opportunities to enhance self-service and customer experiences.
• Facilitate Journey Mapping exercises to understand the customer experience and identify gaps and opportunities.
• Stay on top of emerging capabilities, competitive analysis, and market trends to drive product definition, innovation, and development.
• Partner with stakeholders to understand their goals, and translate that to work which aligns with business goals.
• Communicate effectively about project successes, challenges, timelines, and resource needs to ensure transparency and alignment.
• Manage competing priorities within the digital product portfolio while coordinating daily activities with external agencies and IT partners.
• Conduct Agile meetings and represent the digital team in discussions with IT vendors, ensuring alignment with product goals.
• Prioritize, assign and balance work within Agile ADO boards with Scrum, SA and Tech leads acting as Product Owner of digital asset.
• Utilize Lean Management and Design Thinking principles to navigate ambiguity and drive innovative solutions.
• Evaluate and validate the business proposition of digital initiatives, ensuring compliance with regulatory standards and enhancing customer experiences.
• Perform any other job related duties as requested.

• Bachelor's degree in Marketing, Computer Science, Human Factors, IT, Communications or related field preferred
• Five (5) years of professional experience in digital projects required
• Experience translating business requirements into user experience applications in support of technical specifications required
• Project planning/project management experience is required; experience leading teams and large scale projects preferred
• Digital product owner experience preferred
• HMO, Managed Care, or general Healthcare industry experience preferred
• Experience in Agile scrum ceremonies-story writing, sprint planning, daily standups and retrospectives preferred

• Familiar with desktop and mobile web, android and iOS apps, design, digital quality assurance, digital strategy, user research, prototype and analytic development
• Utilizes design thinking principles and methods
• Knowledge of project management tools and content management software (i.e. ADO, Strapi, WordddPress)
• Knowledge in digital product development
• Demonstrated ability to prioritize data collection and analysis in problem-solving and decision-making processes
• Knowledge of code languages (HTML, CSS, .NET, C#, Swift, etc.) and back-end infrastructure (web services, API or database development) a plus
• Knowledge of UX, UI and Human Factors
• Familiarity with UAT testing digital products
• Troubleshooting and problem solving capabilities
• Solid project planning and management capabilities
• Process and/or workflow planning and design skills
• Information Architecture and Taxonomy familiarity
• Strong knowledge of best practices relative to mobile application and web development
• Proficient in Word, PowerPoint or Keynote, and Excel
• Familiarity with Freshpaint, Mixpanel, or equivalent a plus
• Excellent oral and written communication skills
• Effective organization and prioritization skills

• None

• General office environment; may be required to sit or stand for extended periods of time
• Ability to travel as required by the needs of the department.

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business