Lead and manage a global team of Silicon FAEs, ensure customer satisfaction from evaluation to deployment, establish operational frameworks and metrics, and engage with executives on strategic accounts.
Role Mission
Invent and lead a high-performing global Silicon FAE organization that delivers consistent customer outcomes from evaluation through deployment, while scaling L1 capability and maintaining clear operating boundaries across all support levels.
What You'll Do
Required Experience
Preferred Skills and Experience
Salary Range:
$323,000-$437,000 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Invent and lead a high-performing global Silicon FAE organization that delivers consistent customer outcomes from evaluation through deployment, while scaling L1 capability and maintaining clear operating boundaries across all support levels.
What You'll Do
- Lead, coach, and compose a distributed team of 10-12 Silicon FAEs across multiple regions and time zones.
- Own global execution quality for silicon customer support and evaluation motions.
- Operationalize an evaluation/deployment process.
- Establish staffing models, regional coverage, skill mapping, and on-call/critical issue frameworks.
- Define and track important metrics: Day-0 pass rate, time-to-first-result, MTTR/MTTI, critical issue quality, customer progression to production.
- Partner with Sales leadership, Account teams, Program Managers, and Engineering leaders on account strategy and delivery risks.
- Ensure predictable critical issue into L2/L3 with high-quality evidence and closure in the field Ines.
- Create technical enablement programs and career ladders for Silicon FAEs.
- Represent the field voice in roadmap, errata, tooling, and support-content priorities.
- Lead executive-level customer engagements for lighthouse/high-risk accounts.
Required Experience
- 12+ years in semiconductor/customer engineering/FAE roles, including 5+ years leading senior technical field teams.
- Shown leadership of globally distributed customer-facing engineering teams.
- Strong background in server silicon/platform bring-up, deployment, and support models.
- Direct experience with server and network infrastructure ecosystem players (hyperscalers, OEM/ODM, cloud, networking).
- Demonstrated success operating cross-functionally with sales, product, and engineering at executive and working levels.
- Strong operational difficulty in RACI, lifecycle gates, incident management, and critical issue governance.
- BS in EE/CE/CS (MS preferred).
Preferred Skills and Experience
- Experience creating new FAE organizations during business model transitions (IP/CSS to silicon lifecycle ownership).
- Familiarity with Arm-based server ecosystems and Cloud AI infrastructure.
- Experience handling multilingual, multi-cultural teams across US/EU/China/Japan.
- Prioritize partner and customers needs and achieve great solutions
Salary Range:
$323,000-$437,000 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Arm Austin, Texas, USA Office
5707 Southwest Parkway , Austin, TX, United States, 78735
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