Director of Business Systems & Automation

Location: Austin, TX (Full-time, Hybrid)
Reports to: Chief Operating Officer

We are looking for a technology leader who combines IT operations expertise with strong business systems and automation experience. This role will oversee all aspects of the company’s technology environment - including IT infrastructure, systems administration, cybersecurity, ERP optimization, and business process enhancement while driving scalability and efficiency across the organization.
The ideal candidate is both strategic and hands-on, with experience in omnichannel retail environments (eCommerce, wholesale, B2B, and marketplace platforms) and a passion for leveraging automation and AI tools to improve business performance.

Key Responsibilities

Technology Strategy & Business Enablement

• Build a scalable technology ecosystem that supports eCommerce, wholesale, and future growth channels.
• Identify and implement AI-driven tools and process improvements to reduce manual work and enhance efficiency across the organization (e.g. accounting, operations, sales).
• Deploy business process automation solutions (e.g. RPA) to reduce errors and increase speed.
• Continuously evaluate risks from industry trends, including technological, regulatory, and competitive changes, and assess new technologies for competitive advantage through smarter, automated processes.

IT Infrastructure & Security

• Oversee IT operations, including network infrastructure, hardware, and software lifecycle management.
• Manage systems administration across all core platforms, ensuring uptime, performance, and security.
• Own cybersecurity strategy, ensuring compliance with best practices and protecting company and customer data.
• Lead disaster recovery planning and business continuity initiatives.

ERP & Business Systems Integration

• Serve as the primary owner of NetSuite (ERP), managing configuration and enhancements. Demonstrates expert-level knowledge across key NetSuite modules (e.g. Financial, Inventory Management).
• Manage EDI integrations with key retail partners, ensuring compliance with retailer requirements and a smooth experience for order fulfillment team.
• Oversee iPaaS platform (Celigo experience preferred) to ensure seamless integrations across ERP, eCommerce, CRM, and finance systems.
• Drive data integrity and reporting automation for finance, marketing, operations, and sales teams.
• Work cross-functionally to ensure company data and related warehousing is structured for seamless AI ingestion.

Project & Vendor Management

• Lead end-to-end implementation of technology projects, ensuring on-time and on-budget delivery.
• Manage vendor relationships for IT, ERP, EDI, security, and integration platforms.

Qualifications

• 8+ years of experience in IT leadership and business systems, ideally in omnichannel retail or consumer products.
• Proven expertise in IT infrastructure, system administration, and cybersecurity best practices.
• Strong background in business process automation, AI tools, and workflow optimization.
• Hands-on experience with NetSuite ERP and EDI integrations (SPS Commerce preferred).
• Experience with Celigo or similar iPaaS platforms.
• Strong understanding of order management and warehouse management platforms and related integrations.
• Excellent project management skills and ability to lead cross-functional technology initiatives.
• Strong communication and stakeholder management skills.
• Experience in a high-growth startup, agile, non-matrixed environment is preferred.

What We’re Looking For

• Tech-savvy and improvement-minded leader who thrives on solving business challenges.
• Collaborative partner who can work seamlessly across teams.
• Precise planner whose roadmaps are tightly aligned with the most important business objectives.
• A strategic thinker who is hands-on when needed, with a bias for action and operational efficiency.
  
  

Benefits We Offer

• Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware
• A people-centric workplace with flexible time off
• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.