.png){kind=logo}
Leads and scales enterprise customer success for a B2B SaaS company, owning onboarding, implementation, go-live, adoption, renewals, and expansion. Builds executive customer relationships, establishes success frameworks, manages risks and escalations, and partners with Sales, Product, and Support. Mentors Customer Success Managers while personally driving complex customer outcomes and maintaining operational rigor.
Description
DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.
We are looking for a seasoned Director of Customer Success – Enterprise to lead and scale our enterprise customer success function. This role is critical to ensuring our largest and most complex customers achieve rapid time to value, successful go-lives, strong adoption, and long-term success.
You will own the end-to-end enterprise customer journey—from onboarding through renewal—while building trusted executive relationships, driving execution excellence, and mentoring a high-performing Customer Success team.
This is a hands-on leadership role. You will combine strong people leadership with an execution mindset, dive into complex customer situations, and personally drive outcomes when needed.
Key Responsibilities
- Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment.
- Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives.
- Build and maintain trusted relationships with senior stakeholders and executives at customer organizations.
- Drive operational rigor and execution: clear plans, milestones, risk management, and accountability.
- Establish and enforce best practices, playbooks, and success frameworks for enterprise customers.
- Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders.
- Partner closely with Sales, Product, and Support to ensure a seamless customer experience.
- Provide executive-level visibility into customer health, risks, escalations, and outcomes.
- Play an active role in retention, renewals, and expansion for enterprise accounts.
- 4+ years experience leading and mentoring CS or implementation teams.
- 8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS.
- Proven track record delivering complex enterprise onboarding projects.
- Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems.
- Experience in revenue, billing or sales motions.
- Comfortable operating at both strategic and hands-on technical levels.
- Executive presence and confidence engaging with C-suite stakeholders.
- Execution-focused, pragmatic, and willing to “get your hands dirty".
DealHub Austin, Texas, USA Office
815A Brazos St, Austin, Texas, United States, 78701
Similar Jobs
Software • Cybersecurity
Leads and develops a Customer Success Engineer team while personally managing strategic customer deployments, technical escalations, training, and executive engagements. Owns post-sale technical outcomes including segmentation adoption, time to value, customer health, retention, and expansion readiness. Builds operating processes, playbooks, metrics, tooling, and automation while aligning Sales, Support, Product, R&D, and Renewals. Requires strong technical knowledge of identity, networking, operating systems, APIs, and scripting.
Top Skills:
Active DirectoryFirewallsIdentity SecurityLinuxmacOSNetwork SegmentationNetworkingPowershellPythonRest ApisWindowsZero Trust
Agency • Marketing Tech • Real Estate • PropTech
Owns Resi’s post-sale customer success function, including onboarding, support, retention, expansion, team leadership, strategic planning, budgeting, automation, and client health management. The Director will build scalable customer success processes, lead cross-functional coordination, oversee key accounts, and drive gross and net revenue retention for a B2B software and managed-services platform.
Top Skills:
AIAsanaAutomationClaudeCrm SystemsHubspot
Logistics • Transportation • 3PL: Third Party Logistics
Owns revenue growth, value realization, retention, renewals, and strategic relationships across enterprise transportation clients. Develops account growth roadmaps, leads executive business reviews and negotiations, identifies upsell opportunities, and translates transportation data into optimization strategies. Partners with Sales, Operations, Procurement, Carrier Management, Finance, and Product teams while guiding customers on network design, carrier strategy, procurement, and technology enablement. Requires extensive transportation experience, executive communication skills, analytical fluency, and team leadership.
Top Skills:
ErpInfios/MercurygateOracle OtmPower BISalesforceSupply Chain TechnologyTableauTransportation Management Systems (Tms)Wms
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
