Director, Franchise Innovation & Platforms and Technology

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Franchise Innovation & Platforms and Technology
Franchise Job description
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard.
Be part of a team that is not just leading, but redefining the world of payments.
The Role:
Director, Franchise Innovation will be a leader with global responsibilities defining Mastercard's new Product and Franchise development across Services, building our Franchises of the future. This includes defining and establishing Franchise frameworks to support payments, data and value add services constructs, ideating and launching Franchise rules and standards to support innovative new use cases across data, AI and security solutions
The role will have 2 primary focus areas:
• Serve as the Franchise Innovation Lead, assessing Services business requirements and implementing franchise frameworks/GTM models to advance key initiatives, while ensuring effective onboarding, licensing, consumer protection, and ecosystem oversight.
• Convert high-level business needs into clear requirements for franchise platform development. With strong franchise platform expertise, this role accelerates discovery and development to help services scale across the franchise.
This is a role with key objectives in shaping Mastercard's multi-rail strategy and delivering commercial success. You will be working closely with various teams within Franchise, Product and other key stakeholders including Legal, Finance, Services, Treasury and Risk Management to deliver large multi-year transformational impact.
The role is based in Purchase, US.
Key Responsibilities include:
• Driving development of Franchise framework development across all Services including participation models, value exchange, associated rules/standards and potential compliance monitoring programs
• Supporting the team in requirement gathering workshops with customers and internal stakeholders and other ecosystem partners to deliver an MVP and roadmap of features
• Acting as a Franchise liaison in internal project meetings in which requirements are being developed and designed offering strategic insights/know-how for Franchise scalability • Facilitate development of Franchise rules and standards closely aligned with product vision to build seamless path of scalability across all Services• Develop value exchange diagrams and control points to ensure balanced exchange of value to enable key brand promises like consumer protections, disputes etc. • Serving as a point of contact for potential Franchise solutions and operational support which can be offered to commercialize offerings in target markets • Develop product guides to build out via close partnership with Mastercard services team for MVP, aligned with evolving product vision
• Supporting interoperability and multi-rails scenarios where there is need to bridge Franchise frameworks between card and non-card payments
• Lead platform level business architecture, strategy discussions to ensure new services fit and scale with franchise technology• Ability to lead on a proposition and launch it as part of a cross functional team across multiple regions where speed to market is critical• Launch products and services via markets tests and/or controlled pilots, ensuring key metrics are captured and reviewed and used as robust entry and exit criteria to define the success of the launch
• Ability to deputize for other Franchise Innovation Directors and VP's
All About You:
• Excellent understanding of Mastercard Services including Open Banking, Data and Finance principles, key participants, rules and standards• Excellent understanding of Franchise principles including onboarding, licensing, brand promises and disputes• Robust understanding of how Mastercard scales our services, • Experience and demonstrated success leading cross functional workshops • Positive can-do orientation and a desire to work collaboratively and grow professionally• Experience engaging with complex global programs and cross functional teams• Ability to lead and drive impact in internal/external meetings and at external industry events• Proven ability to define problems, collect data, establish facts, and draw valid conclusions• Excellent analytical and problem-solving skills• Excellent verbal and written communication• Strong project management skills including superior organization, planning, and follow through. • Strong product development skills and experience in bringing large, complex, multi year initiatives to life will be strong plus• Prior Services & innovation experience preferred in a product development, PMO or pre-sales role• Potential for travel (10%)
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Purchase, New York: $174,000 - $286,000 USD