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The Director of Internal Communications will lead the internal communications team to enhance employee engagement, culture, and communication strategies, partnering with executives and ensuring impactful organizational communication amidst growth.
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
We’re seeking an experienced internal communications leader to help take SoFi, its culture, and its mission to new heights. The Director, Internal Communications will lead our internal comms team and partner closely with executives and a wide range of business unit and functional leaders to inform, inspire, and connect employees across our global organization. We’re looking for an innovation-minded leader who sweats the details, brings a steady hand in a crisis, and stays ruthlessly focused on business impact.
As a leader on our Communications & Policy team, you’ll play a key role in helping SoFi successfully navigate its next chapter of growth through even stronger employee engagement and a world-class culture.
Key Responsibilities:
- Drive core company-wide internal communications programs: Direct and identify opportunities to optimize company-wide communications programs including: hands meetings, product roadmap reviews, annual priority setting, and product/initiative launches
- Provide strategic counsel and hands-on support for critical initiatives: Advise leaders and orchestrate employee engagement surrounding high stakes moments, including organizational changes, leadership transitions, corporate integrations, and more
- Identify opportunities to strengthen employee engagement and culture: Partner with our People team and other leaders to champion our culture, diagnose opportunities to improve engagement, and bring fresh perspectives that inform and inspire our employees
- Champion communications best practices that enable organizational agility and alignment: Advocate for excellence across employee-facing communications and ensure our content is compelling and actionable
- Refine measurement and optimization capabilities: Track engagement metrics and gather feedback to continuously improve our team’s impact
- Harness technology to extend our impact: Ensure we maximize the value of existing tools, whether it’s a channel like Slack or Zoom, or generative AI methods like ChatGPT, and evaluate new ones as needed
Qualifications:
- 10+ years of experience in internal communications, with strong preference given to candidates who have worked in technology or product-driven financial services companies
- Strong portfolio of creative, visually engaging internal communications content
- Demonstrated record of successfully navigating large-scale organizational changes, leadership transitions, employee engagement initiatives, and corporate integrations
- Strong business acumen and ability to translate complex or abstract concepts into engaging, creative communications that break through with employees
- Comfortable operating under fast-changing, competing, or abstract priorities, often in direct partnership with company executives
- Skilled at navigating complex, matrixed organizations
- Direct people management experience
- Bachelor’s degree
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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