Director of Operations

Job Description:

General Summary

The Director of Operations will lead a large-scale, end-to-end warehouse and reverse logistics operation within a state-of-the-art, automated facility in Flower Mound, Texas. This role is fully on-site and is responsible for driving operational excellence across inbound receiving, reverse logistics, screening (grading), outbound fulfillment, inventory management, kitting and repair, while consistently meeting safety, quality, cost, and service-level commitments.

Reporting to the Sr. Director, Operations – US & Canada, this leader will collaborate closely with cross-functional partners including Supply Chain, Transportation, Engineering, IT, Quality, Finance, HR, and Sales to scale operations, improve efficiency, and support business growth. This is a highly visible leadership role requiring a strategic, hands-on operator who thrives in fast-paced, high-volume environments.

Responsibilities

• Provide strategic and hands-on leadership for all warehouse and reverse logistics operations, including inbound receiving, outbound fulfillment, inventory control, repair operations, product grading, and kitting.

• Own and drive operational performance across key metrics including cost, productivity, quality, safety, service-level attainment, and inventory accuracy

• Develop and execute short- and long-term operational strategies aligned with business growth and customer requirements

• Manage operating budgets, labor planning, and capacity forecasting to support volume fluctuations and new program launches

• Own P&L performance for assigned areas, with accountability for cost control, efficiency, and profitability

• Lead, coach, and develop a high-performing management team; build strong succession plans and leadership bench strength

• Hire, mentor, and develop talent while fostering a culture of accountability, engagement, and operational discipline

• Lead change management initiatives related to automation, system enhancements, and operational scaling

• Partner with Engineering and IT to evaluate automation, system improvements, and scalable technology solutions

• Collaborate with Supply Chain and Transportation teams to optimize inbound and outbound material flow

• Work closely with Training and New Product Development to support new product introductions and process development

• Serve as a key operations leader in strategic planning and senior-level discussions

• Act as a primary point of escalation for resolving operational, quality, and product-related issues impacting customers

• Ensure compliance with all safety, security, regulatory, and company policies and champion a strong safety-first culture

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, or a related field preferred

• 10+ years of experience in operations, logistics, or supply chain management, with at least 5 years in a management role

• Proven experience leading large-scale warehouse or reverse logistics operations, preferably in automated or technology-enabled environments

• Strong background in labor planning, team leadership, and operational execution

• Experience with inventory management systems, repair operations, and product grading is highly desirable

• Demonstrated ability to lead cross-functional teams and influence at all organizational levels

• Strong financial acumen, including experience managing budgets and P&L responsibility

• Agile mindset with the ability to adapt quickly to changing technologies, processes, and business demands

• Excellent communication, leadership, and project management skills

Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the technology that powers everyday life.