Rorra
Director of Operations
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Role Overview:
We’re seeking a proven operator to lead and scale North American operations for a fast-growing omnichannel health & wellness hardware company. They will work directly with the COO and will own the full supply chain from factory through fulfillment, logistics, and customer experience to ensure excellence across DTC, Amazon, and retail channels.
The ideal candidate thrives in dynamic environments as an individual contributor, knows how to negotiate and execute across complex supply networks, and brings a data-driven, customer-first mindset to every decision.
What You’ll Do:
- Lead all North American operations, aligning regional execution with company growth goals.
- Oversee end-to-end supply chain, including procurement, manufacturing, warehousing, and logistics.
- Build scalable fulfillment and distribution systems that support omnichannel growth (DTC, Amazon, and retail).
- Drive RFPs and contract negotiations with suppliers, 3PLs, and carriers (UPS, FedEx, DHL, LTL).
- Implement operational systems and standardize procedures across channels.
- Partner with Sales and Demand Planning to ensure optimal inventory, service levels, and delivery performance.
- Lead customer service operations, improving CSAT, NPS, and cost efficiency through automation and process design.
- Maintain compliance and quality standards across hardware, packaging, and distribution.
What You’ll Bring:
- Willingness to work hard as an individual contributor in a rapidly growing organization.
- Proven success supporting DTC, Amazon, and retail channel operations.
- Strong background in vendor management, freight negotiation, and fulfillment optimization.
- Hands-on experience managing 3PLs, manufacturing partners, and packaging suppliers.
- A focus on cost efficiency, reliability, and scalability.
Core Strengths:
- Thrive in an Independent, High Agency Role
- Omnichannel Supply Chain Strategy
- Highly Skilled in Analytical Tools (Excel, etc)
- Amazon & Retail Operations (FBA, EDI, Compliance)
- Contract Negotiation & RFP Management
- Customer Experience & Post-Purchase Optimization
- Continuous Improvement (Lean / Six Sigma)
Qualifications:
- 5–10 years of progressive experience in operations, logistics, or supply chain management, with leadership experience in omnichannel consumer hardware or durable goods.
- Proven success scaling operations that support DTC, Amazon, and retail distribution channels.
- Strong track record managing 3PLs, contract manufacturers, and packaging or logistics vendors.
- Experience negotiating and executing contracts for freight, fulfillment, and warehousing services.
- Demonstrated ability to improve operational efficiency and customer experience simultaneously.
Location:
- Austin, TX or Denver, CO preferred
- Hybrid Environment
Compensation:
- Market Competitive Base Salary - Starting at $120,000 (Dependent on Geography & Experience Level)
- Equity
- Insurance Benefits
- Bonus Eligible (Dependent on Performance)
Benefits:
- Dental insurance
- Health insurance
- Relocation assistance
Rorra Austin, Texas, USA Office
Austin, TX, United States, 78704
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
