Director of Platform Engineering

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – card, QR code, credit, installments, debit, multiple currencies, reward points, or a combination of any of these - all on the same Account. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based issuer processing and ledger infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for some of the world’s largest banks and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:   

We are a growing fintech organization looking to add a Director of Platform Engineering based in Austin, Texas! 

Our DevOps organization is split into two teams: Platform Operations, which runs our production environments day to day, and Platform Engineering, which designs, builds and evolves the infrastructure and automation those environments run on. As Director of Platform Engineering, you will lead the Platform Engineering team of DevOps engineers and drive the technical direction of the platform that powers payments for banks and fintechs around the world. 

This is a hands-on leadership role. We are looking for someone who takes clear ownership of their area, looks ahead to what the platform will need next rather than waiting to be asked, and is as comfortable leading the investigation of a difficult production issue as they are developing and supporting their team. 

What you’ll be responsible for in this role: 

• Lead, mentor and grow a team of DevOps engineers, setting clear priorities, engineering standards and development paths for each team member 
• Own the roadmap, architecture and quality of E6’s in-house Infrastructure-as-Code (Terraform, Ansible, Python and related tooling) used to build and maintain multiple PaaS instances of the E6 platform, Kubernetes clusters, and AWS cloud infrastructure 
• Adapt the platform to new requirements driven by new clients, new markets and regions, and changes in technology and the payments industry, including data residency and local regulatory expectations 
• Keep the platform current: plan and drive upgrades across Kubernetes, operating systems, databases and the build toolchain, retire legacy components, and manage technical debt deliberately rather than allowing it to accumulate 
• Own infrastructure cost management as we scale, including cost visibility, forecasting, and continuous optimization in partnership with Finance 
• Lead technical investigation of complex infrastructure issues, working hands-on alongside Platform Operations during escalated incidents, and drive root-cause analysis through to lasting engineering fixes 
• Continuously improve CI/CD and release tooling used to release software to hosted and on-prem clients 
• Establish and uphold engineering practices for the team, including code review, testing of infrastructure code, change management and documentation 
• Partner closely with Platform Operations, Software Engineering, Information Security and Compliance to ensure the platform is reliable, secure, auditable, and compliant with PCI DSS and other applicable standards and regulations 
• Represent Platform Engineering with clients, prospects, auditors and partners, including supporting technical due diligence and client onboarding 
• Report on team objectives, delivery, platform health and infrastructure spend to senior leadership 
• Participate in an escalation rotation, and travel occasionally to client sites, E6 offices, or for company events 

What experiences and skills are necessary to be successful in this role: 

• 8+ years’ experience in DevOps, infrastructure, platform or site reliability engineering, including 5+ years leading engineering work, at least 3 of which in a people-leadership role 
• Deep, hands-on experience with Infrastructure-as-Code and configuration management tools (Terraform and Ansible preferred) and scripting in Python and Bash 
• Extensive experience operating production workloads on public cloud (AWS strongly preferred) 
• Strong experience running Kubernetes and containerized workloads in production 
• Strong Linux background, including supporting Java applications on Linux 
• A track record of proactively identifying risks and opportunities in your area and seeing them through to resolution with clear ownership 
• Demonstrated ability to lead troubleshooting of complex, cross-cutting infrastructure issues under pressure, while keeping stakeholders informed 
• Experience managing and optimizing cloud infrastructure costs at scale 
• Experience working in a regulated environment such as financial services 
• Excellent written and verbal communication skills, with the ability to explain technical trade-offs to engineers, executives and clients alike 
• Bachelor’s degree in Computer Science or a related field, or equivalent experience 

What will help you stand out: 

• Experience in payments, card issuing, or a growth-stage fintech 
• Experience operating multi-tenant platforms across multiple regions and regulatory jurisdictions 
• Experience supporting hybrid cloud or on-prem client deployments 
• Familiarity with payment HSMs, particularly the Utimaco Atalla AT1000 series 

What makes a successful E6er?   

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take great pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we don’t know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you.   

Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. 

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.  

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at [email protected] if you need any assistance completing our application or need accommodations during your interview process.