Lead and scale revenue operations to drive new business, expansion, and renewals. Own renewals, retention, forecasting, territory and quota planning, KPI frameworks, and process optimization. Partner cross-functionally with Sales, Customer Success, Finance, Product, and Marketing. Build and mentor a high-performing Sales Operations team and deliver executive-level insights.
Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
Job Overview
We are seeking a strategic, results-driven Director of Sales Operations to lead and scale our revenue operations function. This role drives disciplined, profitable growth across the full revenue lifecycle—new business, expansion, and renewals—through data-driven decision-making, rigorous performance management, and strong cross-functional execution.
The ideal candidate is both a strategist and operator: a trusted partner to Sales, Customer Success, Finance, Marketing, and Product who can manage multiple high-impact initiatives simultaneously and drive them to completion.
Key ResponsibilitiesRenewals, Retention & Expansion
- Own the end-to-end renewals operating model, including process design, timelines, ownership, escalation paths, and systems
- Develop and operationalize retention strategies to improve Gross and Net Revenue Retention (GRR/NRR), reduce churn, and drive expansion
- Implement account health scoring and early-warning indicators to proactively identify and mitigate renewal risk
- Partner with Sales and Customer Success on renewal playbooks, segmentation, pricing/uplift strategies, and incentive alignment
- Establish disciplined renewal forecasting with clear pipeline visibility by segment, cohort, and stage
Sales Planning & Strategy
- Lead annual and quarterly sales planning, including headcount modeling, territory design, and quota setting
- Build equitable, scalable territory and quota models aligned to growth and profitability goals
- Drive alignment across Sales, Finance, and Executive Leadership on planning and forecasting assumptions
Performance Management & Analytics
- Design and oversee KPI frameworks across the full funnel and renewal lifecycle (pipeline, conversion, attainment, productivity, renewal rate, churn, GRR, NRR)
- Monitor leading and lagging indicators; surface trends, risks, and opportunities to senior leadership
- Translate complex data into actionable insights that drive performance improvement
Forecasting & Executive Insights
- Consolidate data and analyze trends to support accurate new-business and renewals forecasting
- Partner with revenue leaders to diagnose performance drivers and develop data-backed action plans
- Deliver recurring reporting for executive and board-level reviews
Process Optimization & Enablement
- Identify and implement process improvements to reduce friction and increase sales efficiency
- Standardize best practices in sales methodology, pipeline management, and performance tracking
- Act as a strategic advisor to sales leadership on operational readiness, incentives, and scale
Team Leadership
- Lead, develop, and scale a high-performing Sales Operations team
- Foster a culture of data literacy, accountability, and continuous improvement
- Mentor team members and support career development
Required
- 10+ years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B environment
- 3+ years of people leadership experience
- Proven ownership of a renewals and retention motion with measurable impact on GRR/NRR
- Strong background in territory and quota planning, forecasting, and performance management
- Excellent analytical, problem-solving, and project management skills
- Executive-level communication and stakeholder management capabilities
- Bachelor’s degree in Business, Finance, Economics, or work experience
Preferred
- Deep understanding of B2B and FinTech sales models
- Experience supporting both direct and indirect sales motions
- Strong business acumen with a data-first mindset
- Comfortable operating in a high-growth, fast-paced, and ambiguous environment
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Similar Jobs
Design
Lead Sales Operations and Inside Sales to build commercial systems, governance, and repeatable processes. Own Salesforce administration, territory and quota design, forecasting, reporting, compensation administration, KPI governance, and inside-sales standard work to convert commercial strategy into predictable execution and measurable revenue outcomes.
Top Skills:
Dun & BradstreetSalesforce
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Lead Motive's go-to-market strategy and execution to launch, scale, and measure presence across Mexico, the UK, and Canada. Own market entry plans, build regional teams and partnerships, localize messaging and demand generation, align sales and marketing, manage budgets and reporting, run test-and-learn experiments, and present results to executives. Drive commercial outcomes and create repeatable playbooks for future international expansion.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Develop, train, and optimize computer vision and ML models (particularly video-based safety) using petabyte-scale camera and sensor data. Deploy and optimize models for backend and edge inference, collaborate with cross-functional teams, and translate customer needs into scalable ML/CV solutions.
Top Skills:
C++GitGoJavaPythonPyTorchSparkTensorFlow
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
