Director, Solutions Engineering, NA

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

Vantage is seeking an accomplished and visionary Director of Solutions Engineering to help advance our Solutions Engineering function.

Join the world’s leading data center experts and help design infrastructure solutions for some of the most innovative customers on the planet. As a Director of Solutions Engineering, you will play a critical role in the pre-sales process by providing technical expertise and designing tailored data center solutions that meet customer requirements for space, power, cooling, and connectivity.

Acting as a site-specific Subject Matter Expert (SME) for North America and new emerging markets, you will collaborate closely with Sales, other Solutions Engineers, Design Engineering, Design Management, Operations, Commercial Management, Construction and legal teams to drive successful outcomes—from initial customer engagement through seamless handoff to Construction Delivery and Technical Solutions and Delivery.

This role blends customer-facing engagement, technical design excellence, and cross-functional collaboration to deliver optimized, scalable solutions aligned with customer needs and company standards.

Essential Job Functions

Customer Engagement & Pre-Sales Support

• Engage with customers to understand business objectives, technical requirements, and operational challenges.
• Conduct site surveys, assessments, and onsite due diligence to gather detailed infrastructure and whitespace requirements.
• Support customer RFPs, RFIs, and technical due diligence activities with a focus on site-specific solutions.
• Present solutions to customers through technical presentations, workshops, demos, and site visits, clearly articulating features, benefits, and competitive advantages.
• Provide technical expertise during customer tours and solution presentations.

Technical Excellence

• Design customized data center solutions optimizing space, power, cooling, airflow, connectivity, telecoms, security, office, and storage as applicable.
• Act as the local SME for campuses, including whitespace design, inventory, pathways, connectivity, and capacity management.
• Develop detailed technical documentation, proposals, and Scopes of Work (SOW) including clarifications and risk considerations, in collaboration with Regional Design Engineers, and Asset management.
• Perform Service Order reviews and cost validation activities to ensure accuracy and alignment with customer requirements.

Commercial & Cross-Functional Collaboration

• Obtain pricing and delivery timelines by working closely with design and construction teams along with commercial issuing Sales Engineering Pricing Requests (SEPRs) to Design, Engineering & Construction (DE&C) teams as required.
• Support sales forecasting, pipeline development, and market analysis efforts.
• Facilitate smooth transitions from sales to implementation by ensuring technical accuracy, consistency, and completeness of handoff documentation.

Market & Product Insight

• Stay current on industry trends, emerging technologies, and best practices in data center design through ongoing training and certifications.
• Serve as an asset and market expert, relaying insights to the Product, New Site Development, Market Development, Global Design, and company leadership teams.
• Gather and communicate customer and sales feedback to support continuous improvement of products, solutions, and go-to-market strategies.

Additional Duties:

• Handle additional duties as assigned by Management.

Job Requirements

Education:

• Bachelor’s Degree in Engineering, Computer Science, or a related field, required.

Experience:

• Minimum of 7-10 years of experience in solutions engineering or a related field, with at least 3-5 years in a leadership role.
• Proven experience in managing engineering teams and delivering complex technical solutions.

Technical Expertise

• Proven experience designing high-density data center solutions, including power, cooling, airflow, and space optimization.
• Familiarity with AI and high-performance computing (HPC) environments, including GPUs and specialized processors.
• Knowledge of liquid cooling technologies and industry best practices.
• Strong understanding of data center power distribution, UPS systems, and electrical standards.
• Strong understanding of network architecture, fiber optics, and connectivity solutions.
• Strong technical background with a deep understanding of engineering principles, software development, and system architecture.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.
• Proficiency in software development methodologies, project management, and quality assurance practices.
• Familiarity with cloud computing, data center operations, networking, and cybersecurity.
• Experience with modern programming languages, development frameworks, and tools.
• Travel required is expected to be up to 30% but may increase over time as the business evolves.
• Proficiency with CAD tools such as AutoCAD, Visio, or similar (CFD modeling experience preferred).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Adobe Acrobat.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

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We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!