Disclosure Desk Specialist

Disclosure Desk Specialist

Job Summary

The Disclosure Desk Specialist ensures all mortgage loans are properly disclosed in a timely and accurate fashion. This role must operate within the rules, regulations, and guidelines set forth by the federal government and UFCU.  

The Disclosure Desk Specialist reports to the Senior Manager, Mortgage Loan Operations.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

• Purposefully Member-Obsessed: We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.
• Possibilities Reimagined: We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
• Performance Excellence Rooted in Unwavering Integrity: We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Reviews all mortgage files to ensure accuracy, completeness, and disclosure in the regulated time frame
• Reviews all Loan Estimate documents to ensure all appropriate fields are completed to prevent loan losses that could potentially occur from improper disclosure
• Manages all incoming disclosure and redisclosure requests to ensure all loans are disclosed in the regulated time frame
• Utilizes all Encompass system tools to monitor and inform Loan Officers and Loan Processors of any important disclosing milestones
• Reviews locked loans according to policy pricing structure

Other

• Adheres to all company policies, procedures and business ethics codes
• Completes required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities    

Knowledge

• Familiarity with current mortgage lending laws and regulations, and strong understanding of documentation relating to residential real estate lending and conventional financing, and/or familiarity with credit union philosophies and practices.
• Strong knowledge of all aspects of the federal and state regulations dealing with Mortgage and Home Equity lending
• Strong knowledge of mortgage lending file organization and the related documentation associated with mortgage files
• Basic knowledge of the mortgage process, documentation, requirements; governmental and agency requirements; and terminology

Skills

• Superior member service skills
• Excellent interpersonal, written and verbal communication skills

Abilities

• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to efficiently work both independently and in a team environment
• Strong ability to effectively manage daily workload to meet or exceed service levels
• Ability to exhibit adaptability to effectively adjust to frequent changes
• Ability to consistently and effectively make evaluative judgments

Competencies

• Demonstrating Member Obsession

• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy

• Demonstrating Performance Excellence

• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement

• Demonstrating Innovation

• Challenges current thinking
• Approaches change with a positive mindset

Experience

Minimum Requirements

• High School Diploma or equivalent
• Minimum of two (2) years of mortgage experience
• Minimum of one (1) year of disclosure experience
• Must be bondable

Preferred Requirements

• Prior financial institution experience

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• This position requires frequently working onsite at UFCU Plaza in Austin, Texas.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate