eBay Live Operations Program Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling. 

We are currently in beta stage, and have held a number of livestream commerce events with select eBay sellers in the last few months. As this initiative expands, we are looking for an experienced Program Manager who can join this exciting program and play a pivotal role in driving scale and success! The Program Manager  will oversee the successful execution of various programs including developing and executing strategic initiatives that enhance trust, ensure compliance, and align with regulatory and company policies. This role will play a crucial role in coordinating between multiple departments, ensuring alignment with company goals, and driving the timely delivery of projects.

What you will accomplish:

• Strategic Planning & Execution: 

  • Understand business goals, define project scopes and success criteria, and create multi-phase plans to achieve them. Develop comprehensive project plans outlining resources, timelines, and budgets.

• Cross-Functional Collaboration: 

  • Build and maintain strong relationships across various teams, including Trust & Policy, Legal, Marketing, and Product teams. Leverage these partnerships to gather insights, influence processes, and propose impactful changes.

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• Innovative Problem-Solving: 

  • Think creatively to overcome organizational or technological challenges. Identify opportunities for process improvements, external partnerships, and efficiency gains that contribute to cost and time savings.

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• Program Monitoring & Reporting: 

  • Track and report on program progress, including key milestones, risks, and issues. Provide regular updates to stakeholders and senior management to ensure alignment and transparency.

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• Facilitation & Communication: 

  • Serve as a bridge between teams, ensuring seamless collaboration and effective problem resolution. Lead discussions, drive alignment, and foster a culture of continuous improvement.

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• Performance Evaluation & Continuous Improvement: 

  • Assess program outcomes, gather stakeholder feedback, and implement lessons learned to enhance future initiatives and overall program effectiveness.

What you will bring:

• Bachelor’s degree or equivalent experience in Business Administration, Project Management, or a related field. Master’s degree preferred.

• Minimum of 5 years of experience in program management, preferably in the tech or entertainment industry.

• Proven track record of managing large, complex projects with cross-functional teams.

• Strategic thinking skills: ability to deeply understand business goals, explain them clearly to cross functional partners, develop frameworks for success, and cases for investment. 

• Excellent organizational, communication, and interpersonal skills, including the ability to succinctly communicate complex problems to executive audiences, quantify issues and impact, and develop well thought-through resource asks and potential solutions.

The base pay range for this position is expected in the range below:

$84,800 - $146,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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