eFiling Specialist

eFiling Specialist (Remote - California preferred, PST required)

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for an experienced eFiling Specialist who can cover mid-to-late shifts between 10 am and 10 pm PST hours.

In this role, you’ll ensure client orders are processed according to service agreements and will assist with the implementation of new Steno products across Litigation Support services.

Who are you?

We’re looking for a highly organized individual who thrives in a busy, fast-paced environment--we know you’ve heard this before, but we’re not kidding. We’re growing--fast--so we’re looking for folks who are excited to match pace and help us expand our litigation support services offerings. If a fast-paced environment that is equal parts challenging and rewarding doesn’t motivate you, then the operations team is probably not the right fit. But if you thrive in a forward-thinking environment where you can use your knowledge of the legal industry to help change the support services landscape (and don’t mind facing new challenges), you may just find the home you are looking for here. 

On a regular basis you will 

• Review incoming client requests in accordance with court rules, prepare them accordingly, and submit filings through Steno’s eFiling portal. 
• Enter client and order information into our databases, including new assignments, updating documentation, status notifications, and closing orders.
• Ensure the timely completion of customer orders assigned to you, meeting service level agreements.
• Prioritize and monitor rush assignments for timely delivery and customer communication. 
• Maintain open lines of communication with customers, keeping them informed on status updates, conformed copies and notifications of any rejections. 
• Handle client emails and calls related to eFiling and court requests with a hospitality mindset. 
• Monitor jobs on multiple databases to ensure timely status and fulfillment.
• Review and acknowledge special instructions and/or additional customer requests and ensure these are followed appropriately.
• Develop a solid understanding of filing requirements in the jurisdiction(s) covered. 
• Handle customer inquiries and escalations quickly, escalating to appropriate relationship owners when necessary.
• Maintain accurate and concise notes of customer and vendor interactions.
• Close and invoice customer requests.

You’re gonna crush it if

• You have a legal/litigation support background, specifically in the preparation of legal documents for filing and for service of process.
• You have a deep understanding of the filing requirements and procedures for the California Superior Courts.
• You have 3+ years of experience in either a customer service-oriented position or a position handling legal documentation.
• You have experience eFiling documents with LegalConnect, One Legal or other eFiling portals.
• You have experience with Legal CMS that facilitate service of process, court filings/copy jobs, and eFilings.
• You’ve worked with legal support vendors, affiliates, and process servers for the fulfillment of service of process and court assignments.
• You’re a natural communicator and feel comfortable interfacing with people in every level of an organization. 
• You have the ability to work through highly detailed processes at an efficient pace and stay organized.
• You have the desire to work with a fast-paced and quickly growing tech start-up and are enthusiastic about the opportunity for growth within the company.
• You reside in California (preferably) or in a location operating in Pacific Time (required). 

Compensation & Benefits

• Salary: $23 - $27/hour
• Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs 

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. 
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.