Enterprise Applications Administrator

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Department: IT

Reports To: Development and Operations Manager

FLSA: Exempt

POSITION SUMMARY:

The Enterprise Applications Administrator is responsible for administering, maintaining, and supporting the Firm’s enterprise applications to ensure reliable performance, availability, and effective use by attorneys and business professionals. The role provides advanced technical support for document management and related legal applications, resolves complex application issues, and coordinates software upgrades, patching, and system maintenance.

Responsibilities also include software packaging and deployment, desktop imaging, application usage monitoring, and automation that supports consistent technology delivery across the Firm. The Enterprise Applications Administrator works closely with IT teams, Firm management, and external vendors to troubleshoot problems, evaluate application improvements, and support transitions to cloud-based solutions where appropriate. Through proactive monitoring, accurate documentation, and disaster recovery testing, the role supports business continuity and the dependable operation of technology essential to the Firm’s legal and administrative work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Enterprise Application Administration and Support

• Administers the Firm’s Document Management (DM) environment, including iManage Work, Threat Manager, and Security Policy Manager, with responsibility for daily event monitoring, document retention, and performance management.
• Provides third-tier support for enterprise applications, including iManage Document Management, document comparison tools, Document Repair Tools, DocX, metadata cleaners, Litera Desktop applications, Adobe Products, Harvey, Co-Pilot, patent and trademark docketing tools, Emburse, and other supported applications as needed.
• Maintains current critical patches and software upgrades for supported applications and systems.
• Monitors system event logs, disk utilization, and performance; resolves issues and recommends improvements.
• Possesses strong knowledge of Microsoft Office applications and Windows 11.

Desktop Imaging and Software Deployment

• Assists with building and maintaining the Firm’s PC image, incorporating current software releases and applicable patches.
• Partners with the desk-side team to develop image deployment strategies and verify hardware compatibility.
• Builds and tests software deployment packages for automated deployment to Firm PCs using SCCM/MECM, PS App Deploy Toolkit scripts, Intune, and Microsoft 365 Apps Admin.
• Uses SCCM/MECM to monitor software usage and licensing and restrict access to non-sanctioned applications.
• Maintains the Firm’s login script application and assists with creating and maintaining automation scripts through Intune and GPO.
• Configures, maintains, and monitors Microsoft Office policies.

Business Continuity and Disaster Recovery

• Restores documents and SQL databases from backup as needed.
• Manages and tests disaster recovery processes and procedures for critical systems.
• Maintains business continuity documentation and system restoration procedures.

Documentation Reporting and IT Governance

• Maintains documentation for supported systems, including network diagrams and build documents.
• Prepares periodic reports on key enterprise application metrics as directed by management.
• Assists with developing IT usage policies applicable to the legal environment.

Technology Planning and Continuous Improvement

• Partners with Firm and IT management to evaluate and implement SaaS and cloud technologies that meet the Firm’s needs.
• Works with vendors, partners, and consultants to identify technology advancements and assess their suitability for the Firm.
• Maintains and expands professional and technical knowledge through professional development activities.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree preferred, with associated, current Microsoft certifications, CompTIA Server+, and/or equivalent experience.
• Minimum of 5 years’ experience in an Information Technology-related position.
• Law firm or legal experience strongly preferred.
• General familiarity with systems managed by the DevOps group, including VMware, Active Directory, printing, DNS/DHCP, Exchange, replication software, SAN, Citrix, LAN/WAN, GPO, and backup systems.
• Proficient keyboard skills.
• Interpersonal and communication skills necessary to provide information to clients, attorneys, and staff in person, by email, and by telephone with courtesy and tact.

WORK CONDITIONS:

This position operates in a normal office environment with limited exposure to excessive noise or temperature. Occasional travel to other Firm locations and remote training facilities may be required. The position requires carrying a Firm-provided mobile communications device, availability outside normal business hours, flexibility in work hours, and regular, timely attendance. Duties may also require lifting and moving computer equipment, printers, and other hardware weighing up to 50 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.