Enterprise Resiliency Office Director

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:
 Competitive compensation, including base pay and annual incentive

• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role: 

Your Primary Responsibilities: 

• Lead and execute enterprise resiliency priorities across DTCC’s products, services, technology and operations, ensuring alignment with ERO strategy, governance expectations and enterprise objectives.
• Act as a senior leader in the Business Incident Management System process, including incident assessment, escalation, coordination, business impact analysis, stakeholder engagement and timely resolution tracking.
• Lead or support incident and crisis response activities during major disruptions, ensuring alignment between business, technology, risk, legal, communications and executive stakeholders.
• Determine and communicate business impact, incident severity, escalation needs and executive-level considerations during active events.
• Oversee internal and external incident communications to ensure messages are accurate, timely, targeted, consistent and appropriate for the intended audience.
• Lead post-incident activities, including root cause analysis coordination, lessons learned, after-action tracking, issue identification and continuous improvement of response processes.
• Partner with business areas to identify and maintain critical services, disruption tolerances, recovery objectives, business impact analysis inputs and operational response capabilities.
• Lead scenario planning, tabletop exercises, industry exercises, disaster recovery activities, client testing, data center rotations, extended runs and other resiliency validation activities.
• Support development and maintenance of resiliency frameworks, standards, procedures, playbooks and governance materials.
• Drive enhancements to business observability, incident data quality, dashboards, executive reporting and metrics that support senior management decision-making.
• Maintain strong relationships with business, technology, risk, legal, communications, client-facing and regional teams to understand resiliency concerns and coordinate appropriate response strategies.
• Support audit, regulatory and control-related activities by ensuring timely responses, accurate documentation, effective issue tracking and alignment with operational resilience expectations.
• Oversee resiliency initiatives and continuous improvement efforts across ERO people, processes, tooling and operating model.
• Lead, coach and develop team members, creating a high-performing, collaborative and resilient team culture.
• Demonstrate strong risk management discipline by following established procedures, identifying gaps, escalating concerns and reinforcing ethical behavior.

Qualifications:

• Minimum of 12 years of related experience in business operations, operational resilience, crisis management, incident management, business continuity, technology risk, operational risk or financial services operations.
• Bachelor’s degree preferred or equivalent experience.

Talents Needed for Success:

• Strong executive presence with the ability to lead through ambiguity, pressure and time-sensitive situations.
• Excellent verbal and written communication skills, including the ability to simplify complex legal, technical, operational and business concepts for senior leaders and stakeholders.
• Prior experience leading teams, cross-functional initiatives or enterprise-level response activities.
• Experience in the financial services industry, market infrastructure, clearing and settlement, client service or critical operations preferred.
• Experience supporting executive stakeholders, governance forums, regulatory inquiries, audits or control-related activities preferred.
• Proven ability to lead incident, crisis or major business disruption response activities across diverse teams and seniority levels.
• Strong judgment and decision-making skills, particularly during active incidents or situations with incomplete information.
• Ability to build trusted relationships across business, technology, risk, legal, communications, operations and client-facing teams.
• Strong understanding of operational resilience, business continuity, scenario planning, incident management and post-incident review practices.
• Ability to manage multiple priorities, drive accountability and deliver outcomes across a complex enterprise environment.
• Knowledge of securities markets, clearing and settlement processes, treasury markets, market infrastructure or regulatory expectations is preferred.
• Demonstrated commitment to continuous improvement, transparency, ethical behavior and risk-aware decision-making.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.