Examiner - General Motors Insurance

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers — standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM’s connected technology, you’ll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step—from quote to policy servicing to claims.

You’ll collaborate across GM’s ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It’s the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you’ll contribute to a new enterprise business that’s creating tangible value for consumers nationwide — showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled.

About the role

Within defined guidelines and framework, the Examiner is responsible for adjusting complex bodily injury claims and UIM claims which includes confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. The Examiner is accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and empathy.

In this role you will:

• Identify and manage existing and emerging risks that stem from business activities and the job role
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
• Manage complex litigation claims, including evaluation, strategy development, and negotiation of settlements
• Follow written risk and compliance policies and procedures for business activities
• Adjust complex bodily injury claims with significant demonstrable injuries (e.g. traumatic brain injury, disfigurement, fatality) and UIM claims, as well as all auto physical damage associated with those claims
• Identify, confirm, and make coverage decisions on complex claims
• Investigate loss details, determine legal liability, evaluate, negotiate, and arrive at claim settlement within appropriate authority guidelines
• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
• Prioritize and manage assigned claims workload to keep members and other involved parties informed, provide timely claims status updates
• Collaborate and support team members to resolve issues and identify appropriate matters for escalation
• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
• Serves as a resource for less experienced team members on complex claims

What makes you an ideal candidate?

• Expert knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
• Ongoing Professional Development with a focus on Insurance

Education & Work Experience

• High School Diploma or equivalent required; Bachelor’s Degree in related field preferred
• 4 years of casualty adjusting experience required
• 6 or more years auto liability/casualty adjusting experience preferred
• 2+ years of Bodily Injury litigation handling experience strongly preferred

Additional Knowledge and Skills

Working effectively within an AI enabled environment: 

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work

• Skills in evaluating AI outputs for accuracy, compliance, and bias

• Experience integrating AI into workflows to improve efficiency or insights

• Familiarity with AI assisted research, summarization, and content generation

• Understanding of responsible AI use, including ethics and data protection

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: 100% remote

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

#GMFJobs #LI-Remote #LI-CH1

The base range for this role is: $73.500 - $147.000

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.