Food & Beverage Hostess

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Manage guest queries in a friendly, timely, and efficient manner

• Ensure knowledge of menu and all products

• Follow correct reporting procedures if faced with issues

• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay

• Has a good knowledge of the restaurant's sitting arrangements

• Comply with hotel security, fire regulations and all health and safety legislation

• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. 

• Supplement the bushelp in clearing and resetting the tables. 

• Perform all assigned sidework. 

• Perform other duties as requested, handle special guest requests according to Hilton guidelines. 

• Attend required meetings and trainings.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.