Fraud Mitigation Specialist

Job Summary

This position’s primary focus includes fraud trend analysis, research of high risk transactions, and assisting Members and UFCU staff with fraud-related issues. This employee may also work with law enforcement, other financial institutions, and third-party vendors to identify possible common points of compromise and take appropriate mitigation actions. 

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

• Purposefully Member-Obsessed: We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.
• Possibilities Reimagined: We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
• Performance Excellence Rooted in Unwavering Integrity: We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Assist Members and UFCU staff with resolving identity theft, fraudulent and/or suspected fraudulent account activity
• Assist local, state, and federal law enforcement agencies
• Investigate incoming fraud claims
• Assess newly opened accounts for risk
• Assist with tracking and documenting fraud savings, losses, and trends
• Review and act upon alerts generated from internal reports and third-party fraud mitigation tools
• Research high-risk transactions (wires, transfers, etc) and proactively reach out to Members to validate activity
• Research suspicious deposit items and take action as appropriate
• Review suspicious loan applications and provide findings to Lending Team
• Respond to emails and service requests from UFCU employees and third-party vendors
• Recommend updates to existing fraud policies or rules and/or new fraud policies or rules
• Educate staff on fraud-related topics
• Represent Asset Protection in cross-functional meetings
• Assist and back-up other team members with their duties and responsibilities as needed

Other  

• Adheres to all company policies, procedures, and business ethics codes.
• Completes required regulatory training as assigned.
• Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

• Ability to identify detailed information, cross-reference data, and take action accordingly
• Effective written and verbal communication and presentation skills
• Strong working knowledge of Microsoft Office products
• Well-developed analytical skills
• Strong attention to detail and a high level of accuracy
• Ability to handle multiple demands, shifting priorities, and rapid changes and adapting responses and tactics to fit fluid circumstances
• Strong organizational skills with a keen ability to prioritize and multi-task while adhering to and meeting deadlines
• Ability to handle situations with diplomacy, professionalism, and the highest level of confidentiality

Core Competencies 

• Demonstrating Member Obsession

• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy

• Demonstrating Performance Excellence

• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement

• Demonstrating Innovation

• Challenges current thinking
• Approaches change with a positive mindset

Experience

Minimum Requirements

• Minimum 1 year of Credit Union or similar experience
• Demonstrated experience with core banking software and CRM
• Basic understanding of financial services industry and fraud
• High School Diploma or equivalent
• Must be bondable

Preferred Requirements

• Prior experience with fraud identification, investigation, and mitigation in the financial services industry
• Certification in interviewing and interrogation (Reid Technique)
• CFE, CFCI, or other relevant certification
• Bachelor’s Degree
• Bilingual (English, Spanish)

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus
• The employee is frequently required to stand and walk
• The employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information
• The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may involve periodic stressful conditions.
• This position has direct exposure to possible robbery.
• May occasionally require an adjusted work schedule, more than 40 hours a week, and evening/weekend hours
• Frequent computer use at a workstation up to two hours at a time
• The noise level in the work environment is usually moderate

Additional Job Information

Reports To

Supervision Exercised

Department

Manager, Fraud Services

None

Asset Protection (ERM)

INDUFCU