Fraud Risk Analytics Manager

The Fraud Risk Analytics Manager is accountable for monitoring and developing fraud risk strategies for Debit Card and will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk from origination.  Responsibilities include evaluation of new tools and processes to enhance detection, reporting on overall Fraud losses and trends in addition to monitoring strategy performance, analyze data and develop fraud rules to mitigate and prevent fraud losses and work with Vendor to implement fraud rules. Reconcile numerous metrics and condense/summarize performance for our Executives and Business Partners.  The candidate will drive reductions in fraud losses through development of data driven solutions, which requires strong SQL/SAS, analytic and problem solving skills,  implementation and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Product team and external vendors.

Primary responsibilities include:

• Monitor and develop fraud strategies, tools, processes, models to deliver superior fraud detection while balancing approval rate and product P&L impacts
• Assess new and existing products and services for fraud risk and propose mitigating controls
• Strong partnership with vendors and Product team effectively managing the fraud controls for new-account application
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards
• Develop, implement, monitor and provide performance tracking of fraud strategies and fraud prevention tools and processes
• Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions
• Effectively manages competing priorities of requests working under strict deliverables

Required Skills/Experience:

• Advanced skills using data extraction/mining tools (data processing and analysis) such as SQL, SAS
• Knowledge of the fraud life cycle, industry trends and fraud tools/solutions 
• Previous experience with managing fraud risk at another financial institution
• Proficient with Microsoft Office applications; Advanced Excel and PowerPoint 
• Strong problem solving and analytical skills preferably in Financial Services industry
• Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

Preferred Skills/Qualifications:

• Experience with the project management lifecycle through Agile

Education

Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline

Master degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline preferred

Hours & Work Schedule

• Hours per Week:  40
• Work Schedule:  8:30am - 5:00pm, Monday - Friday

Candidates must currently be a US Resident to be eligible for this role.

Please not the US Immigration sponsorship or work visa is not available for this position and candidates must have permanent authorization to work in the US.

Pay Transparency 

The salary range for this position is $90,640- $135,960 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

#LI-CITIZENS2