Provide front-desk clerical and administrative support: answer phones, greet and assist patients and visitors, process records, operate office equipment and computers, prepare correspondence, and ensure compliance with safety and HIPAA guidelines.
SECTION 1: Job Summary (Summary of the basic functions of the position)
The front desk clerk performs routine clerical, secretarial and administrative work in answering
telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
- Maintains office procedures and assists with administrative tasks.
- Answers central telephone system and directs calls accordingly.
- Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
- Operates office machines and computers as required to ensure patients are processed correctly and effectively.
- Duplicates and distributes materials as necessary.
- Composes, types and edits correspondence, reports, memoranda and other material.
- Assists patients with the use of the practice / clinic facilities or services.
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3: Experience Requirements
- One (1)+ year of retail or clinical front desk experience, preferred
SECTION 4: Knowledge, Skills and Abilities Requirements
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support the leadership of this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5: Supervisory Responsibilities:
- This position has no supervisory responsibilities.
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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