Front Desk Receptionists manage patient check-in, records, appointment scheduling, telephone inquiries, referrals, payments, and daily cash reconciliation. They greet patients and visitors, maintain accurate medical charts, coordinate with insurers and physician offices, and support efficient eye-care practice operations. The role requires patient focus, attention to detail, customer service experience, and proficiency with Microsoft Office and medical office software.
Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our mission is to build nation’s preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, and optimizing the patient experience.
Position SummaryAs a Front Desk Receptionist, you’ll have an opportunity to make a difference in the lives of our patients each day. You will adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records. This role requires a high level of attention to detail and patient focus.
Work Hours: Monday to Friday 8AM - 5PM
Roles and Responsibilities- Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Greets and directs patients, salespeople, and visitors.
- Registers patients by verifying that patient's record is up to date and accurate.
- Coordinates referrals for patients through insurance and other physician offices.
- Collects payment from patients and reconciles daily cash reports
- Other duties as assigned.
- 1-year experience in a fast-paced environment focusing on patient care OR customer service
- Healthcare experience preferred
- Proficient in MS Word, Outlook, and Excel
- Data entry and medical office software knowledge preferred.
- High school diploma or GED preferred
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Generous Paid Time Off
- Medical, dental and vision benefits
- Paid Holidays
- Company paid life insurance
- 401(K)
- Paid mileage between practices during work hour
- On-going education available including certification reimbursement
- Discount Programs Including Vision discounts on products and services
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