Gainsight Operations Manager

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.

We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!

The Role

As the Gainsight Operations Manager, you play a crucial role in driving value for customers across the lifecycle as a valuable partner on the Customer Success team using Gainsight to offer a personalized digital touch for customers.

What You Will Do

• Lead the ongoing maintenance, support, and optimization of the Gainsight platform to ensure seamless functionality and alignment with business objectives.
• Design, implement, and optimize end-to-end business processes to enhance operational efficiency, streamline workflows, and drive overall business performance
• Lead the solution design process by collaborating with cross-functional teams to analyze business requirements and architect comprehensive, scalable solutions.
• Actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission. 

What You Need to Succeed

• Experience as an end-user of CRM, customer support system, or marketing automation system
• Gainsight Level 2 Admin Certification 
• Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software 
• Experience working in customer success, or equivalent understanding of key customer success principles 
• Strong project management, business analysis, and problem-solving skills
• Experience working in cross-functional teams 
• Self-starter, demonstrating leadership of owned projects 
• Excellent written and verbal communication and presentation skills 
• Strategic thinking and prioritization 
• Information and data architecture / systems mindset
• Ability to apply AI across all aspects of their day–to-day

Nice to Haves But Not Required

• Experience in one or more of the following systems: Salesforce, Intercom, Pendo, BigQuery, Contemporary AI tools

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. 

Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!

401k
You'll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.

Compensation 
The salary range for this position is $72,000 - $108,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws

Location
This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations
Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.