Design, implement, and transition Genesys Cloud contact center solutions. Build call flows/IVR in Genesys Architect, develop integrations using APIs/JSON/JavaScript, execute test plans, and follow change control processes while ensuring clear communication and ownership.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
- Implement Genesys Cloud contact center solutions
- Conduct technical implementation activities from post-sale to support transition
- Develop call flows in Genesys Architect for routing and IVR
- Write and execute test plans
- Demonstrate strong follow-through, ownership & responsibility for assigned tasks
Requirements
- 1+ year of experience with the Genesys Cloud platform
- 3+ years of experience with the contact center solutions
- Experience with applications leveraging APIs, JSON or JavaScript
- Knowledge of change control processes
- Excellent communication skills
- Genesys Cloud CX: Professional Certification
Desired
- Genesys Cloud CX: Architect Certification
- Genesys Cloud CX: Developer Certification
- Genesys Cloud CX: Quality Management Certification
- Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
- Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
Similar Jobs
Fintech • Machine Learning • Payments • Software • Financial Services
Leads complex, multi-year technical integration programs, including application convergence, data migration, platform standardization, and cloud-scale transformation. Establishes program roadmaps, operating mechanisms, maturity models, and measurable outcomes across engineering teams. Drives architectural alignment, dependency sequencing, risk escalation, and tradeoffs among cost, speed, and resiliency. Serves as an executive-level influencer and helps mature the organization’s technical program management discipline.
Top Skills:
AgileAWSCloud ComputingDistributed ComputingDistributed SystemsService-Oriented Architecture (Soa)
Fintech • Machine Learning • Payments • Software • Financial Services
The Business Director at Capital One Shopping will lead strategic initiatives, manage teams, develop products, and enhance cross-functional execution while leveraging AI and analytics for growth.
Top Skills:
AIAnalyticsData Modeling
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Evaluates lending opportunities and partnerships through financial modeling, credit analysis, pricing, and return metrics. Supports loan portfolio acquisitions, forward-flow structures, deal sourcing, transaction execution, and executive investment materials. Builds relationships with fintechs, lenders, advisors, and investment banks while coordinating with risk, finance, treasury, legal, compliance, credit, and operations teams. Monitors partnership performance and contributes to revenue, ROA, executed deals, and long-term partner growth.
Top Skills:
UpgradeUpstart
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
