GTM Operations Analyst (Rev Ops Analyst)

SolarWinds is seeking an GTM Technology Analyst to join our GTM Technology organization. In this role, you’ll combine your Salesforce expertise with strong business acumen to design scalable processes, improve operational efficiency, and enable data-driven decisions across our global go-to-market teams.

You’ll partner closely with BizApps, GTM Organization, and Sales Operations & Finance to streamline operations, improve visibility, and ensure our systems support predictable, sustainable growth.

At SolarWinds, our RevOps team powers the systems, processes, and data that help our go-to-market teams win. As a GTM Technology Analyst, you will be the first line of support for Sales, Marketing, Customer Success, and Finance teams. You’ll own the GTM Technology Help Desk, resolve operational issues, support ad hoc requests, and help keep our revenue engine running smoothly.

This role is ideal for someone who enjoys troubleshooting, process execution, and delivering practical solutions that make teams more productive every day.

• Own the GTM Help Desk: Manage incoming requests, troubleshoot issues, and provide timely, accurate solutions for GTM teams.
• Support GTM Teams: Handle ad hoc operational requests, including reporting updates, data corrections, and process clarifications.
• Maintain Data Quality: Perform routine data hygiene tasks, monitor system health, and ensure clean, accurate, and actionable data.
• Enable Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Success, and Finance to solve problems and improve processes.
• Document & Improve Processes: Update SOPs, maintain knowledge base articles, and suggest improvements to reduce recurring issues.
• Support Operational Rhythms: Assist with weekly, monthly, and quarterly reporting, forecasting, and pipeline reviews.

Required:

• 2–5 years in Revenue Operations, Sales Operations, Business Operations, or related GTM support role.
• Hands-on experience with Salesforce, including navigation, reporting, troubleshooting, and basic data management.
• Strong organizational skills, with the ability to manage multiple requests efficiently.
• Excellent communication skills and a customer-focused mindset.
• Comfort in a fast-paced, high-volume operational environment.

Preferred:

• Experience with GTM tools such as Outreach, ZoomInfo, Clari, Gong, Marketo/Pardot, or Gainsight.
• Experience with ticketing systems like Zendesk, Jira, or ServiceNow.
• Proficiency in Excel or Google Sheets for data analysis and cleanup.
• Familiarity with SaaS GTM processes, including lead routing, opportunity stages, and renewals.

• Help Desk requests are resolved accurately and on time.
• GTM teams rely on you as their trusted operational partner.
• Data quality and reporting accuracy improve consistently.
• Recurring issues decrease thanks to process improvements and documentation.
• You grow into more advanced RevOps responsibilities, preparing for senior roles.