The Head of People Operations will design and lead an AI-driven HR function, developing systems for workforce planning, performance management, and talent development while fostering a high-performing team.
CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and others that serve as real-world innovation labs.
Reports to: Chief Administrative Officer
About the Role
Most companies are layering AI onto legacy HR processes. We're doing the opposite.
We're hiring a Head of People Operations (Director Level) to design and lead an AI-native people function where performance management, talent development, and workforce planning are powered by intelligent systems, not adapted from old ones. This role partners closely with leaders across the company.
Success in the first year looks like a functioning AI-enabled talent infrastructure, a high-performing People Ops team, and measurable improvement in how we develop and deploy people across the portfolio.
What You'll Do
- AI-Native HR Design
- Design and build an AI-native HR function: create systems that use AI to continuously improve workforce planning, performance management, and talent development.
- Architect intelligent talent infrastructure: develop capabilities including AI- driven skills mapping, internal mobility systems, and dynamic compensation modeling.
- Deploy AI across the employee lifecycle: integrate AI and automation into onboarding, performance management, and organizational design. Strategy & Business Partnership
- Translate AI capability into business outcomes: identify high-leverage opportunities where AI can improve decision quality, organizational speed, and workforce effectiveness. Team Leadership
- Lead and develop the People Operations team: foster a culture of experimentation, ownership, and operational excellence across a high-performing HR function.
Required Qualifications
- 5+ years building or leading HR systems in high-growth or technology organizations.
- Demonstrated track record of using AI to meaningfully redesign people processes — recruiting, workforce analytics, knowledge management, or operational workflows.
- Technical fluency with modern AI and automation tools, including building or orchestrating LLM-powered workflows and integrating systems across an enterprise stack.
- Proven ability to design scalable systems, run structured experiments, and translate ambiguous organizational problems into working solutions.
- STEM degree or equivalent experience in a technically rigorous environment.
Why Join
- Executive Access: Work directly with the CAO and senior leadership to solve real organizational problems and shape people strategy at the portfolio level.
- AI-First Skill Building: Get hands-on with the most advanced AI tools in market — from automation to LLM-powered workflows — and build a modern skill set that sets you apart.
- Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
- Competitive Benefits: Comprehensive benefits including paid time off, 401(k) match, medical, dental, vision, supplemental coverage, and employee discounts across portfolio brands.
The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.
Interview Process
Step 1 — Recruiter Intro: 30-minute call to cover background, role fit, and logistics.
Step 2 — Hiring Manager Interview: Conversation with the Chief Administrative Officer focused on leadership philosophy and AI-native HR experience.
Step 3 — Technical / Case Discussion: Deep dive into a people ops problem or system design scenario with cross-functional stakeholders.
Step 4 — Executive Interview: Final conversation(s) with senior leadership.
Step 5 — Offer: Reference checks conducted in parallel where possible.
CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].
For US-based candidates, this posting is intended for candidates that reside in the following states:
AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX, UT, WV, WI, and WY.
Similar Jobs
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Lead large-scale facility modernization and expansion programs ($50M–$300M) end-to-end. Define requirements and estimates, select construction delivery methods, apply Earned Value Management for performance tracking, manage P&L and capital, communicate program health to executives and government customers, and govern vendors and risk to ensure on-time, on-budget delivery.
Top Skills:
Earned Value Management (Evm)Integrated Master Schedule (Ims)Ms ProjectPrimavera P6
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Develops and maintains Integrated Master Plans (IMP) and Integrated Master Schedules (IMS); monitors schedule performance using EVM metrics; performs schedule risk assessments; identifies and resolves critical path and logic conflicts; prepares status and performance reports; supports Integrated Baseline Reviews and Performance Measurement Baseline maintenance; coordinates scheduling across finance, engineering, materials, manufacturing, and quality.
Top Skills:
Deltek CobraEarned Value Management (Evm)GanttExcelMS OfficeMicrosoft ProjectPertSchedule Risk SoftwareSsi Tool SetWbs Pro
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Develop and maintain Integrated Master Plans (IMP) and Integrated Master Schedules (IMS); integrate schedules across functions; monitor schedule performance using earned value metrics; perform schedule risk assessments; identify and resolve critical path and network logic conflicts; prepare status reports and support Integrated Baseline Reviews and Performance Measurement Baseline maintenance.
Top Skills:
Deltek CobraEarned Value Management SystemsGanttExcelMS OfficeMs ProjectPertSchedule Risk SoftwareSsi Tool SetWbs Pro
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
