Provides remote technical support through phone, email, and chat. Troubleshoots basic computer, software, internet, password, and account-access issues; installs and configures software; documents resolutions; escalates complex problems; and delivers friendly assistance to employees and customers.
We are seeking a motivated and customer-oriented Remote Help Desk Technician to provide technical assistance to employees and customers. The ideal candidate should have basic computer knowledge, good communication skills, and the ability to troubleshoot common technical issues. Previous IT experience is preferred but not required.
Key Responsibilities
- Respond to technical support requests via phone, email, and chat.
- Troubleshoot basic computer, software, and internet issues.
- Assist users with password resets and account access.
- Install and configure basic software applications.
- Document technical issues and resolutions.
- Escalate complex problems to senior IT staff.
- Provide friendly and professional technical assistance.
Qualifications
- High school diploma or equivalent.
- Basic computer and internet knowledge.
- Familiarity with Windows and Microsoft Office.
- Strong communication and problem-solving skills.
- Ability to work independently.
- Previous IT experience or CompTIA A+ certification is an advantage but not required.
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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